Victoria Marquez
KISSIMMEE
Summary
Detail-oriented Operations Professional with experience in dispatching, work order management, and process tracking. Utilizes computer systems to monitor workflow, maintain records, prioritize tasks, and coordinate operations. Collaborates across departments to meet deadlines and uphold quality standards. Bilingual in English and Spanish, focused on safety, and capable of handling physically demanding tasks.
Overview
8
8
years of professional experience
Work History
Maintenance Dispatcher
Alliance
Orlando
05.2026 - Current
- Coordinated maintenance requests from various departments for prompt service.
- Scheduled service appointments with technicians for timely repairs and inspections.
- Utilized maintenance management software to track job status and prioritize tasks.
Housekeeping Dispatcher
Aqua Green Services
Libby
04.2023 - 12.2025
- Coordinated housekeeping schedules for efficient room turnover and service delivery.
- Managed communication between housekeeping staff and hotel management teams.
- Utilized scheduling software to track assignments and staff availability.
- Collaborated with maintenance teams to report and address facility issues.
Host / Food runner /Customer Service Cashier
Eat in chips
Kissimmee
02.2023 - 01.2024
- Greeted and welcomed guests upon arrival to enhance their dining experience.
- Managed seating arrangements to optimize restaurant flow and customer comfort.
- Coordinated with kitchen staff to ensure timely service and accurate orders.
- Assisted guests with menu inquiries, providing recommendations based on preferences.
- Monitored dining area for cleanliness and ensured tables were promptly cleared.
Cashier / Sales associate /Retail Sales Key Holder
Travel Traders LLC
Orlando
01.2022 - 03.2023
- Assisted customers with product inquiries and recommendations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and gift card payments securely.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness and organization of the checkout area.
- Stocked shelves with merchandise when needed.
Key holder
Pet Supermarket Inc.
Libby
02.2020 - 10.2021
- Managed store operations and ensured compliance with company policies.
- Supervised sales associates and provided training on customer service techniques.
- Assisted customers in selecting pet products and addressing inquiries effectively.
- Maintained inventory levels and organized product displays for optimal visibility.
- Conducted cash handling procedures and balanced registers at the end of shifts.
- Monitored stock levels and collaborated with suppliers to reorder merchandise.
Maintenance Dispatcher
Hilton Hotels Corporation
Kissimmee
09.2018 - 07.2021
- Coordinated maintenance requests from various departments for prompt service.
- Scheduled service appointments with technicians for timely repairs and inspections.
- Utilized maintenance management software to track job status and prioritize tasks.
Education
Liberty High School
Kissimmee , FLSkills
- Work Order Management
- Order Processing & Tracking
- Operations Support
- Inventory Support
- Quality & Safety Standards
- Computer Systems (Synergy & Clarity)
- Data Entry & Documentation Accuracy
- Fast-Paced Environment
- Time Management
- Comfortable standing for long periods and performing repetitive tasks
- Available for required schedule and overtime
- Bilingual English/Spanish
- Team Coordination
- Problem Solving
- Fast-paced distribution
Timeline
Maintenance Dispatcher
Alliance
05.2026 - Current
Housekeeping Dispatcher
Aqua Green Services
04.2023 - 12.2025
Host / Food runner /Customer Service Cashier
Eat in chips
02.2023 - 01.2024
Cashier / Sales associate /Retail Sales Key Holder
Travel Traders LLC
01.2022 - 03.2023
Key holder
Pet Supermarket Inc.
02.2020 - 10.2021
Maintenance Dispatcher
Hilton Hotels Corporation
09.2018 - 07.2021
Liberty High School