Arturo Valencia
AZUSA,California
Summary
Polished Cashier Team Lead with 20+ years directing, training and supervising teams of cashiers. Talented at enforcing rules and monitoring cash register operations. Well-rounded leader with experience running reports, communicating with managers and motivating staff.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Working Area Lead Trainer Order Cook
Walt Disney Company
Anaheim, CA
03.2018 - 07.2025
- Aided castmembers with their roles to improve their skills while developing alternative training methods.
- Monitored day-to-day activities of the Walt Disney Company and castmembers, noting areas needing improvement and implementing plans for rectification.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs , changing either their roles, premium or cost center via MyTime and CDS.
- Performed audits with cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations, making sure we have perfect terminal accountability .
- Assisted with guests' and castmembers' concerns to solve problems.
- Worked extra shifts during busy periods and covered for castmember call-ins to protect the guest experience.
- Assisted guests by answering questions and fulfilling their food and beverage requests.
- Provided ongoing feedback and coaching to ensure staff members were successfully applying new skills in their roles.
- Followed all city, county and state food safety regulations .
- Managed and controlled food waste .
- Manged grill , fryer and food line.
- Handled all special food allergies meals.
- Made sure all cast wore proper PPE.
Driver
Best Buy
Glendora, CA
10.2020 - 04.2021
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Verified daily deliveries against shipping instructions before delivering to customers.
Assistant Restaurant Manager
5 Guys Burgers And Fries
09.2018 - 04.2020
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Pizza Maker
Dominos Pizza Inc.
Azusa, CA
2017 - 2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Restaurant Manager
Los California Tacos
Pasadena, CA
2010 - 2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Education
Bachelor of Science - Hospitality Administration And Management
Bellevue University
Bellevue, NE06.2024
Bachelor of Science - Restaurant And Culinary Management
Art Institute of California Los Angeles
Santa Monica06.2012
Associate of Arts - Business Administration
Pasadena City College
Pasadena, CA06.2002
Skills
- Cost Control and Reduction
- Role Playing
- Creative Solution Development
- Attention to Detail
- Employee Interviewing
- Orientation and Onboarding
- Assignment Delegation
- Leadership Development
- Decision Making
- Employee Performance Reviews
- Critical Thinking
- Microsoft Office
Certification
- Certified ServeSafe
Timeline
Driver
Best Buy
10.2020 - 04.2021
Assistant Restaurant Manager
5 Guys Burgers And Fries
09.2018 - 04.2020
Working Area Lead Trainer Order Cook
Walt Disney Company
03.2018 - 07.2025
Pizza Maker
Dominos Pizza Inc.
2017 - 2021
Restaurant Manager
Los California Tacos
2010 - 2017
Bachelor of Science - Hospitality Administration And Management
Bellevue University
Bachelor of Science - Restaurant And Culinary Management
Art Institute of California Los Angeles
Associate of Arts - Business Administration
Pasadena City College