ARTURO ZEPEDA
Salina,KS
Summary
Dynamic and adaptable professional with a robust work ethic and extensive experience in warehouse operations, customer service, and team leadership. Proven track record of enhancing efficiency in fast-paced environments through exceptional problem-solving and organizational skills while fostering a culture of continuous improvement. Forward-thinking leader adept at aligning team strengths with organizational goals, committed to leveraging expertise in strategic planning and resource coordination to drive operational success. Known for a motivational approach and diplomatic communication style that maximizes engagement and satisfaction among team members.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant Manager
Famous Footwear
- Supervised operations, cash management, and inventory
- Trained staff and optimized store layout
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Hourly Manager
Freddy's Frozen Custard & Steakburgers
04.2025 - Current
- Maximized performance by monitoring daily activities and mentoring team members. Managed customer interactions in a fast-paced, high-volume environment, ensuring clear communication and positive experiences
- Handled customer questions, concerns, and objections professionally, identifying needs and offering solutions
- Supervised team members and ensured operational goals were met during shifts
- Maintained accuracy and efficiency while multitasking and prioritizing under pressure
- Assisted with training new employees, emphasizing communication standards and customer satisfaction
- Demonstrated reliability, punctuality, and accountability in a leadership role
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Warehouse Associate
Advance Auto Parts
01.2024 - 09.2024
- Managed inventory accuracy and product allocation.
- Operated forklifts and assisted in warehouse logistics
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Performed inventory control, such as counting, and stocking merchandise.
Dietary Service Assistant (D.S.A)
Presbyterian Manors of Mid America
09.2022 - 10.2023
- Delivered meals per dietary guidelines and maintained sanitation
- Trained staff to ensure high service standards
FedEx Package Handler
FedEx Ground
07.2021 - 03.2022
- Sorted, scanned, and loaded packages efficiently
- Maintained productivity in a fast-paced environment
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Crew Member
McDonald's
03.2021 - 06.2021
- Provided customer service and handled transactions.
- Maintained cleanliness and assisted in various roles
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
SALINA HIGH CENTRAL
12.2021
Skills
- Microsoft Excel
- Management
- Customer service
- Distribution center
- Driving
- Inventory control
- Technical & Computer Proficiency
- Food service
- Food Service & Safety Compliance
- Heavy lifting
- Cash handling
- Inventory & Warehouse
- Computer literacy
- Microsoft Outlook
- Sales
- Forklift
- Hospitality
- Weight handling in the workplace
- Microsoft Powerpoint
- Windows
- Organizational skills
- Problem-Solving & Adaptability
- Microsoft Office
- Software troubleshooting
- Computer skills
- RF scanner
- Leadership & Team Supervision
- Time management
- Communication skills
- Customer Service & Cash Handling
- Warehouse experience
- Operating systems
- Basic math
- Restaurant management
- English
- Food safety
- English: Fluent
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Team building
- Decision-making
- Customer service and satisfaction
Accomplishments
- Supervised team of 6-10 staff members.
- Achieved desired goal times through effectively helping with bottlenecks throughout areas.
- Resolved product issue through consumer testing.
Certification
- Driver's License
- ServSafe
- Food Safety Certification
- Forklift Certification
- CDL
- Non-CDL Class C
Languages
English
Timeline
Hourly Manager
Freddy's Frozen Custard & Steakburgers
04.2025 - Current
Warehouse Associate
Advance Auto Parts
01.2024 - 09.2024
Dietary Service Assistant (D.S.A)
Presbyterian Manors of Mid America
09.2022 - 10.2023
FedEx Package Handler
FedEx Ground
07.2021 - 03.2022
Crew Member
McDonald's
03.2021 - 06.2021
Assistant Manager
Famous Footwear
High School Diploma -
SALINA HIGH CENTRAL