Arturo Angel Garcia
Glendale,AZ
Summary
Certified project manager with expertise in leading diverse teams, ensuring projects are completed on time and within budget. Skilled in strategic planning, risk management, stakeholder communication, and process improvement. Proven track record of identifying and resolving issues to deliver high-quality outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager, PMO
Plexus Worldwide
Scottsdale, AZ
06.2022 - Current
- Developed and managed project plans, schedules, resource plans, and status reports to facilitate successful product launches and annual events.
- Facilitated meetings with stakeholders to review progress against plan and resolve issues and concerns.
- Analyzed the product line management framework to seek opportunities for process enhancement.
- Communicated with key stakeholders to determine project requirements and objectives.
- Identified project needs by reviewing project objectives and schedules.
- Managed effective communication between executive team and vendors by facilitating organized meetings.
Traffic Manager
Plexus Worldwide
Scottdale, AZ
04.2021 - 06.2022
- Monitored creative project progress, identified potential issues, and offered corresponding solutions.
- Managed and prioritized multiple campaigns, ensuring the timely completion of all necessary assets for successful launches.
- Streamlined asset delivery by creating project templates and collaborating with the Plexus Events team to successfully launch annual events.
- Led coordination efforts that facilitated the successful launch of multiple products with the Product Management team
International Expansion Lead
Plexus Worldwide
Scottsdale, AZ
04.2020 - 03.2021
- Conducted market research, identified potential customers and analyzed competitors' activities to determine competitive advantages.
- Developed SOPs for campaign asset localization to meet unique market needs.
- Collaborated with other departments to develop marketing campaigns tailored to new target markets.
- Managed website content and asset uploads/audits for international initiatives.
International Marketing Specialist
Plexus Worldwide
Scottsdale, AZ
04.2019 - 03.2020
- Managed multiple projects, facilitating the successful launch of Plexus in Canada and Australia.
- Worked closely with Traffic Management team to ensure timely completion of Marketing campaigns
- Developed and maintained international support tools and SOPs to enhance cross-functional communication.
- Facilitated and organized international Zoom calls for trainings, while also creating presentations for market launch initiative.
Ambassador Training Coordinator
Plexus Worldwide
Scottsdale, AZ
10.2017 - 03.2019
- Managed routing and approvals for Ambassador Testimonials.
- Contributed to the LMS project research for Ambassadors.
- Revised and served as an editor for Canada material.
- Contributed to the development and execution of Canada's Welcome Series email initiative.
- Managed scheduling and planning for Ambassador Training event meetings efficiently.
Sr. Jewel Liaison
Plexus Worldwide
Scottsdale, AZ
09.2016 - 10.2017
- Established strong rapport with top-performing Ambassadors
- Equipped Ambassadors with the necessary skills and knowledge to efficiently handle business operations in their Virtual Office.
- Facilitated tours for visiting Ambassadors at the home office.
- Processed orders, refunds and exchanges as per the leadership directives
Customer Service Lead
Plexus Worldwide
Scottsdale, AZ
09.2015 - 09.2016
- Monitored team performance against set targets and KPIs.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Maintained high-quality work environment to motivate team members' peak performance.
- Delivered weekly statistics and performance evaluations.
- Resolved escalated customer calls.
- Ensured the team's knowledge of company initiatives including events, incentives, and promotions.
- Provided one-on-one coaching.
International Customer Service Agent
Plexus Worldwide
Scottsdale, AZ
10.2014 - 09.2015
- Answered customer inquiries through phone, email and chat.
- Provided support to customers in different countries with various cultural backgrounds.
- Assisted with placement of orders, refunds, and account creations for Customers/Ambassadors.
Education
Culinary Arts Certificate - Culinary Arts
Arizona Western College
Yuma, AZ05-2010
Skills
- Requirements Gathering
- Project Scheduling
- Meeting facilitation
- Scope Management
- Project Planning
- Business Analysis
- Cross-Functional Collaboration
- Stakeholder Communications
Certification
- Project Management Professional (PMP)
Timeline
Project Manager, PMO
Plexus Worldwide
06.2022 - Current
Traffic Manager
Plexus Worldwide
04.2021 - 06.2022
International Expansion Lead
Plexus Worldwide
04.2020 - 03.2021
International Marketing Specialist
Plexus Worldwide
04.2019 - 03.2020
Ambassador Training Coordinator
Plexus Worldwide
10.2017 - 03.2019
Sr. Jewel Liaison
Plexus Worldwide
09.2016 - 10.2017
Customer Service Lead
Plexus Worldwide
09.2015 - 09.2016
International Customer Service Agent
Plexus Worldwide
10.2014 - 09.2015
Culinary Arts Certificate - Culinary Arts
Arizona Western College
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