ARUSHI MALHOTRA

• Coordinate cross-department tasks for seamless flight operations and safety adherence.
• Led 5-10 crew members on international flights, aligning with airline protocols.
• Managed high-pressure tasks, ensuring compliance with safety and service standards.
• Developed training for recruits, enhancing team service quality.
• Resolved operational issues with management, minimizing passenger disruptions.
• Used excellent customer service skills in addressing passengers' needs.

• Supervised and motivated a team of 4 sales representatives, ensuring they met or exceeded individual and team sales targets along with the individual contribution as well.

• Developed and implemented training programs to improve product knowledge, sales techniques, and customer service skills.

• Analyzed sales data and performance metrics to identify trends and optimize sales strategies.

• Delivered excellent customer service while achieving sales targets, fostering long-term relationships with customers.

• Managed a high-performance sales target within the team.

• Developed and executed sales strategies and corporate training programs to increase adoption in the market.

• Cultivated strong relationships with senior-level decision-makers at educational institutions, ensuring the successful adoption and implementation of EdTech solutions.

• Oversaw the full sales cycle, including lead generation, product demonstrations, proposal writing, and contract negotiations.

• Utilized CRM (Salesforce) to track sales performance, identify trends, and forecast pipeline and revenue.

• Collaborated with cross-functional teams (product, marketing, customer success) to tailor solutions that align with customer needs and learning outcomes.

• Led a team of 4 cabin crew members in the safe and efficient operation on domestic and international flights.

• Ensured that the team delivers exceptional customer service, addressing passengers' needs and concerns while maintaining professionalism at all times.

• Conducted pre-flight and post flight briefings, delegating duties and providing guidance to crew members on safety protocols, service delivery, conflict resolution and identifying areas of improvement.

• Collaborated with ground crew and flight deck to ensure smooth operations, assisting in the preparation of the aircraft before departure.