Arval Strachan
St. Albans,NY
Summary
Seeking a position with a company that offers opportunities to enhance my current skillset and supports continuous growth. Eager to contribute directly to customer service, ensuring exceptional experiences that foster customer loyalty.
Overview
15
15
years of professional experience
Work History
Environmental Services Aide
Northwell Health
Valley Stream, NY
11.2018 - Current
- Reduced cross-contamination risks by adhering to strict sanitation protocols for patient care areas.
- Safeguarded sensitive patient information by strictly adhering to privacy regulations during room cleanings and interactions with medical staff or family members.
- Fostered a positive work environment through effective communication with team members and supervisors regarding task assignments and progress updates.
- Supported efficient hospital operations by timely completion of assigned cleaning tasks, ensuring minimal disruption to medical staff and patients.
Ramp Supervisor
Pro Park of America
New Hyde Park
10.2015 - Current
- Plan, direct, coordinate and oversee daily activities within the department
- Receive and maintain customer account activity records
- Train staff on operating procedures and company service
- Respond to and resolve inquiries, requests, and complaints from customers.
Customer Service Agent
Beverage Works, Inc.
Farmingdale
04.2014 - 10.2015
- Serviced retail locations by receiving and delivering shipments of beverages
- Provided detailed logs of departures, arrivals, inventory, and billing
- Resolved customer complaints/discrepancies by providing great customer service, all the while using standard company procedures.
Store Manager
SEARS
New Hyde Park
10.2009 - 01.2014
- Assisted customers with purchases, refunds/exchanges, and store findings.
Education
Criminal Justice
Briarcliffe College
Bethpage, NYSkills
- Proficient in Microsoft Excel, Word, PowerPoint, and Outlook
- Strong verbal communication skills
- Team player
- Very customer-focused
Timeline
Environmental Services Aide
Northwell Health
11.2018 - Current
Ramp Supervisor
Pro Park of America
10.2015 - Current
Customer Service Agent
Beverage Works, Inc.
04.2014 - 10.2015
Store Manager
SEARS
10.2009 - 01.2014
Criminal Justice
Briarcliffe College