Arvanie Phagoo
Jamaica
Summary
Detail-oriented Pharmacy Technician with a decade of experience in retail pharmacy environments. Specializes in prescription processing, insurance adjudication, and inventory management. Recognized for enhancing workflow efficiency and delivering exceptional customer service while ensuring HIPAA compliance.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Manson Pharmacy
Queens
10.2022 - Current
- Accurately enter prescription information while verifying patient demographics, allergies, and medication histories.
- Process new prescriptions, refills, and prescription transfers using PrimeRx (Micro Merchant Systems).
- Resolved insurance rejections and facilitated prior authorization requests to ensure patient access to medications.
- Contacted physician offices for refill authorizations and clarified prescription information, enhancing communication and efficiency.
- Processed prescription reversals, rebills, and coordinated benefits.
- Perform controlled substance inventory counts and maintain required documentation.
- Educate patients on automatic refill programs, medication synchronization, and pharmacy services.
- Participated in quality assurance initiatives to enhance prescription accuracy and streamline workflow processes.
Pharmacy Technician
Rx-Spress Pharmacy
Queens
01.2022 - 10.2022
- Assisted pharmacists with prescription preparation, labeling, and dispensing.
- Processed prescriptions efficiently using PrimeRx pharmacy management software.
- Managed prescription queues, enhancing patient flow and minimizing wait times.
- Coordinated medication ordering with pharmaceutical wholesalers, ensuring timely availability of medications.
- Maintained accurate inventory levels and processed expired or recalled medications.
- Ensured compliance with HIPAA regulations and state pharmacy requirements.
- Provided customer service by professionally addressing patient concerns and inquiries.
- Maintained accurate electronic patient records and documented prescription communications.
Pharmacy Technician Trainee
Richmond Hill Pharmacy (Surya Inc.)
South Richmond Hill
06.2016 - 12.2021
- Assisted with filling and dispensing more than 50 prescriptions daily with accuracy.
- Processed new and refill prescriptions under pharmacist supervision.
- Created and maintained patient profiles to support accurate medication dispensing and enhance patient safety.
- Verified insurance eligibility and resolved claim processing issues to ensure timely access to medications.
- Assisted customers in selecting appropriate over-the-counter medications based on individual needs and health conditions.
- Received medication deliveries from suppliers and organized them in the storage area., verified inventory, and reported discrepancies.
- Rotated stock of medications to ensure first-in, first-out inventory management. and monitored medication expiration dates.
- Maintained organized work areas to enhance efficiency and facilitate smooth operations. while complying with HIPAA and pharmacy regulations.
Medical Assistant / Receptionist
Loveena Singh Medical Office
South Richmond Hill
06.2013 - 05.2014
- Checked in patients and verified insurance information to ensure accurate billing and smooth patient flow.
- Escorted patients to examination rooms and prepared them for appointments to facilitate timely consultations.
- Scheduled appointments and maintained physician calendars.
- Answered telephone calls and responded to patient inquiries.
- Updated patient records and maintained accurate medical files.
- Performed front desk administrative duties, including ordering supplies and greeting patients, to maintain a welcoming and efficient office environment.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY06-2014
Associate of Science -
Queensborough Community College (CUNY)
Oakland Gardens, NYSkills
- Prescription dispensing
- Prescription Data Entry
- PrimeRx (Micro Merchant Systems)
- Insurance Billing & Adjudication
- Prior Authorizations
- Controlled Substance Inventory
- Medication Ordering
- Inventory Management
- Medication Synchronization
- HIPAA Compliance
- Medication labeling
- OTC Product Assistance
- Workflow Optimization
- Time Management
- Attention to Detail
- Customer Service
- Team Collaboration
- Cash handling
Timeline
Pharmacy Technician
Manson Pharmacy
10.2022 - Current
Pharmacy Technician
Rx-Spress Pharmacy
01.2022 - 10.2022
Pharmacy Technician Trainee
Richmond Hill Pharmacy (Surya Inc.)
06.2016 - 12.2021
Medical Assistant / Receptionist
Loveena Singh Medical Office
06.2013 - 05.2014
High School Diploma -
Hillcrest High School
Associate of Science -
Queensborough Community College (CUNY)