Arvianna Jackson
Chicago,IL
Summary
Motivated and meticulous Psychology graduate with a solid foundation in data management, customer service, and collaborative teamwork. Expertise in accurately inputting and verifying data, managing databases, and maintaining high standards of quality assurance. Strong communication skills, with a proven track record of effectively addressing customer inquiries and building rapport with diverse groups. Adept at problem-solving and prioritizing tasks to meet deadlines. Seeking to apply academic training and professional experience to a role within the psychology field, contributing to research initiatives or clinical support services.
Overview
7
7
years of professional experience
Work History
Data Entry Specialist
Veterans Express LLC
05.2022 - Current
- Utilized various software and tools to accurately input and update data in databases.
- Conducted thorough data verification to ensure accuracy and completeness.
- Organized and categorized data systematically and logically for easy retrieval.
- Prioritized tasks and meeting deadlines to ensure timely completion of data entry projects.
- Identified, corrected, and reported data entry errors.
Scheduling Center Agent
Aspen Dental
Normal, IL
06.2020 - 05.2022
- Responded promptly to patient calls and inquiries from diverse groups of individuals.
- Assisted patients via phone and email to address their inquiries, concerns, and product-related questions.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Learned and applied sales techniques to achieve marketing goals for outreach.
Sales Associate
Dds Discounts
Chicago, Illinois, United States
06.2020 - 08.2021
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Worked with fellow sales team members to achieve group targets.
.
Sales Associate
Dollar General
Chicago, Illinois, United States
02.2017 - 06.2020
- Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
- Supported customer experience by directing individuals to sections of store with preferred products, managing inventory, and adjusting records of item availability.
- Maintained knowledge of products and services offered and replenished products on the sales floor.
Education
Bachelor of Science - BS, Psychology -
Illinois State University
05.2024
Skills
- Accuracy and Attention to Detail
- Research
- Customer Service
- Communication
- Teamwork and Collaboration
- Organizational Skills
- Data Management
- Data Entry
- Quality Assurance
- Problem-solving skills
Current Location
Chicago, Illinois, United States
Accomplishments
- Graduated summa cum laude, Bachelor of Science in Psychology, Illinois State University, 2024
Affiliations
Pavilion of South Shore
Volunteer Activity Aide Assistant | 2015-2022
- Supported recreational activities for residents, fostering community engagement.
- Collaborated with staff to develop tailored programming.
- Provided one-on-one assistance to residents with special needs.
Illinois State University Town and Gown 5k 1-Mile Fun Run and Walk
Volunteer Participant | 2021
- Assisted with event setup, registration, and participant guidance.
- Supported event staff in various logistical tasks.
- Provided encouragement and assistance to participants.
CIMBY (Calumet Is My Backyard)
Environmental Volunteer | 2016-2020
- Participated in community clean-up and restoration projects.
- Collaborated with local residents and organizations.
- Assisted in educational workshops and outreach events.
Timeline
Data Entry Specialist
Veterans Express LLC
05.2022 - Current
Scheduling Center Agent
Aspen Dental
06.2020 - 05.2022
Sales Associate
Dds Discounts
06.2020 - 08.2021
Sales Associate
Dollar General
02.2017 - 06.2020
Bachelor of Science - BS, Psychology -
Illinois State University