Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Arvianna Phan

Lincoln,NE

Summary

Diligent employee with a passion for creating positive guest interactions and a drive for personal growth in interpersonal skills. Strong attention to detail and excels in collaborative team environments. Quick learner, adaptable to any work environment, and proficient in customer service and technology utilization. Known for friendliness and thriving in fast-paced settings.

Overview

2
2
years of professional experience

Work History

Bank Teller

Mutual 1st Federal
05.2024 - 08.2024
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Support Staff/Caretaker

PLCS Kid's Club Foundation
08.2023 - 05.2024
  • Greeting parents upon arrival from work and providing updates on the day's events.
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Provided supervision and care to young children, ranging from kindergarten to middle-school age.
  • Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
  • Ensured safety of the children by monitoring their play areas and activities throughout the day.
  • Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
  • Administered basic first aid when necessary while notifying parents or guardians immediately.

Hostess/ To-Go Specialist

Olive Garden
08.2022 - 08.2023
  • Provided quality customer service through open communication with guests and team members.
  • Handled transactions with various forms of payment with efficiency and accuracy.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.

Education

University of Nebraska - Lincoln
Lincoln, NE
01-2028

High School Diploma -

Papillion-La Vista Senior High School
12-2023

Skills

  • Customer Service/Guest Engagement
  • Restaurant Operation
  • Safe Work Practices
  • Cash Register Operations/Money Handling
  • Keystone Proficiency
  • CPR Certified
  • Attention to detail
  • Professionalism and courtesy

Affiliations

  • Volunteer with ROSS Leaders (December 2023 - Current)
  • VSA (Vietnamese Student Association) at UNL
  • ASU (Asian Student Union) at UNL

Timeline

Bank Teller

Mutual 1st Federal
05.2024 - 08.2024

Support Staff/Caretaker

PLCS Kid's Club Foundation
08.2023 - 05.2024

Hostess/ To-Go Specialist

Olive Garden
08.2022 - 08.2023

University of Nebraska - Lincoln

High School Diploma -

Papillion-La Vista Senior High School

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Arvianna Phan