Cristina Daniela Moore
Friendswood,TX
Summary
Friendly and enthusiastic Customer Service Technician with more than 10 years of specialization in the Customer Service/Food Industry. Able to learn new tasks quickly and proficient in growing key customer relationships. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Bank Teller
Wellby Financial Credit Union
Friendswood, TX
11.2023 - Current
- Educated customers about different types of banking services available at the branch.
- Performed cash handling duties including counting currency, coins and checks.
- Assisted customers with basic technical issues related to digital banking platforms.
- Developed strong relationships with customers to ensure repeat business.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidentiality of bank records, transactions and customer information.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Pappa’s Delta Blues Smokehouse
Webster, TX
10.2022 - Current
- Established menu knowledge, and built rapport with guests.
- Recommended wine pairings with dishes along with desserts to provide an exceptional experience for diners.
- Maintained impeccably clean work stations by demonstrating strong attention to detail and a sense of urgency.
- Delivered prompt, accurate service while assisting other servers during peak hours and seasons.
- Maintained cleanliness in guest environment by removing trash, cleaning tables, and sweeping messes.
Server-Lead Waitress/Head Wait
Gringo’s Mexican Kitchen
Pearland, TX
09.2014 - 10.2022
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Stock service stations with items such as ice, napkins, or straws.
- Total checks, present them to customers, and accept payment for services.
- Make sure staff are carrying out their responsibilities.
- Make sure all guests are attended to, happy and expectations are being met.
- Collect the total amount of restaurant money made from AM or PM shifts.
Cashier/Team Leader
Buc-ee's
Pearland, TX
11.2018 - 05.2021
- Greet customers when entering or leaving establishment.
- Operate cash registers to accept payments for food and beverages.
- Maintain side duties along with a clean and tidy checkout area.
- Opened and closed store.
- Answered customers’ questions.
- Assisted customers with returns and exchanges.
- Developed strategies for problem solving and conflict resolution among team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Established clear expectations for employees, providing guidance when needed.
Education
Associate of Applied Science - Diagnostic Medical Sonography
The College of Healthcare Professions
Houston, TX07-2018
High School Diploma -
Hightower High School
Missouri City, TX06-2015
Some College (No Degree) - Accounting
San Jacinto Community College
Houston, TXSkills
- Able to multitask
- Strong focus of prioritizing
- Ability to stay on task independently
- Fast learner
- Efficient in Microsoft Office
- Guest Engagement
- Dining customer service
- Team Leadership
- Policy Enforcement
- Adaptability and Dependability
- Positive Attitude
- Money Handling
- Patience and Empathy
- Financial Transactions
Affiliations
- Play Disc Golf
- Spend time with family
- Build puzzles with husband
References
References available upon request.
Timeline
Bank Teller
Wellby Financial Credit Union
11.2023 - Current
Pappa’s Delta Blues Smokehouse
10.2022 - Current
Cashier/Team Leader
Buc-ee's
11.2018 - 05.2021
Server-Lead Waitress/Head Wait
Gringo’s Mexican Kitchen
09.2014 - 10.2022
Associate of Applied Science - Diagnostic Medical Sonography
The College of Healthcare Professions
High School Diploma -
Hightower High School
Some College (No Degree) - Accounting
San Jacinto Community College
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