Arvind Kandasamy
Fremont,CA
Summary
Dynamic leader with a proven track record at Amazon, enhancing team efficiency and achieving a 20% improvement in inbound KPIs through process optimization. Skilled in data analysis and mentoring, I excel in driving quality assurance and fostering strong interpersonal relationships, leading teams to exceed performance goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
FC Associate/ Process Guide
Amazon
Newark, USA
10.2021 - Current
- Effectively supported management in supervising associates, and delegating team assignments to increase leadership bandwidth
- Achieve a 20% improvement in inbound KPIs through process optimization
- Enables the team to consistently exceed throughput-per-hour (TPH) efficiency goals
- Contribute to a 15% improvement in delivery estimated accuracy over two years by collaborating with the team to improve the process for prioritizing inbound freight based on corresponding service-level agreements
- Mentored and rallied a team to exceed volume processing targets during high-volume seasons, enabling them to achieve a site record of over 400,000 customer orders in a single day
- Ensure all standards of work are followed, provide coaching as needed for the performance improvement of associates, and ensure the team of 400+ associates effortlessly collaborates across diverse backgrounds and experience levels
- Facilitates that all safety standards are followed in the team, and helps improve Safety Leadership Index scores by 12% in the past year
Sales Associate
Uniqlo
Daly City, USA
11.2019 - 01.2020
- Enforced fitting room standards, ensuring proper garment care and organization, resulting in increased customer satisfaction and reduced item misplacement
- Provided product knowledge and greeted customers courteously
Customer Experience Associate
California's Great America
Santa Clara, USA
06.2018 - 07.2018
- Executed order fulfillment swiftly to exceed customer satisfaction, in line with company service and quality standards
Education
Business Administration - Concentration in Finance
San Francisco State University
San Francisco, CASkills
- Strong Interpersonal Skills
- Leadership and Supervision
- Mentoring
- Process Improvement
- Quality assurance
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Data Analysis
Certification
Intermediate Excel
Coursework
- Business Finance
- Financial Management
- Financial Statement and Data Analysis
- Financial Institutions
- Investments
- IS for Management
- Management and Organizational Behavior
- Operations Management
Timeline
FC Associate/ Process Guide
Amazon
10.2021 - Current
Sales Associate
Uniqlo
11.2019 - 01.2020
Customer Experience Associate
California's Great America
06.2018 - 07.2018
Business Administration - Concentration in Finance
San Francisco State University