Arvion Pritchett
Memphis,TN
Summary
Dynamic Leader with a proven track record in supervising and training teams, excelling in conflict resolution and effective communication. Demonstrated ability to enhance team performance and streamline workflow efficiency, contributing to overall organizational success. Career aspirations include further developing leadership skills to drive team engagement and productivity.
Overview
3
3
years of professional experience
Work History
Manager
Hand and Stone Massage and Facial spa
Germantown, TN
10.2024 - Current
- Assigned work and monitored performance of project personnel.
- Developed and implemented strategic plans to achieve company objectives.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected payments and provided accurate change.
- Answered phone calls to assist customers with questions and orders.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
Team Leader
Urban Air Trampoline and Adventure Park
Collierville, TN
02.2022 - Current
- Assigned projects and distributed tasks to team members as per area of expertise.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed key performance indicators to identify effective strategies.
- Facilitated training sessions for new employees on company policies and procedures.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Created training materials and conducted group trainings on new processes or procedures.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
High School Diploma -
Southwid High School
Memphis, TN05-2022
Skills
- Customer service
- Time management
- Emergency response
- Decision-making
- Employee onboarding
- Team leadership
- Relationship building
- Staff training and development
- Strategic planning
- Verbal and written communication
- Inventory management
- Cash counting
- Refund processing
- POS terminal operation
Timeline
Manager
Hand and Stone Massage and Facial spa
10.2024 - Current
Team Leader
Urban Air Trampoline and Adventure Park
02.2022 - Current
High School Diploma -
Southwid High School
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