ARWA RAHMAN
Richmond
Summary
Customer- focused professional with 5+ years of experience in high pressure client-facing roles across hospitality, reception, and the beauty industry. Known for delivering exceptional service, managing multiple priorities, and creating smooth, personalized, customer experience. Adaptable, tech-savvy, and passionate about innovation and sustainability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Esthetician
Oasis Moroccan Bath
Houston
07.2023 - 01.2026
- Performed traditional Moroccan body treatments and ensured client comfort throughout services
- Educated clients on post-treatment care and recommended follow-up services
- Maintained a clean, relaxing spa environment adhering to hygiene standards
- Collaborated with front desk staff to manage scheduling and reduce wait times
- Built strong client relationships, contributing to repeat business and positive reviews
SERVER
Texas Roadhouse
03.2023 - 12.2023
- Delivered fast, friendly service in a high-volume, family-oriented dining environment
- Managed multiple tables while ensuring a positive guest experience from seating to checkout
- Accurately took orders, handled special requests, and ensured timely food delivery
- Upsold menu items and promoted specials to increase sales and customer satisfaction
- Handled cash and card transactions, resolved issues quickly, and worked closely with team members to maintain service flow
SERVER
Grimaldi's Pizzeria
12.2020 - 09.2023
- Provided excellent customer service to enhance dining experiences.
- Took and processed orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas.
Sales Associate
Francesca's Boutique
Houston
06.2021 - 11.2022
- Provided excellent customer service by addressing inquiries and resolving complaints.
- Collaborated with team members to achieve store goals and improve workflow efficiency.
- Handled cash register operations ensuring accurate transactions and balanced tills daily.
Receptionist
Aisha's Salon
03.2021 - 11.2022
- Delivered high-level customer service in a fast-paced, upscale dining environment
- Memorized and explained menu items, answered questions, and made recommendations
- Managed multiple tables while ensuring timely and accurate food delivery
- Handled cash, credit card transactions, and split bills accurately
- Resolved guest concerns professionally to maintain customer satisfaction
Education
Associate Degree - Business
Houston Community College (HCC)
Houston, TX09.2025
Esthetics Program -
Ogle School of Cosmetology
Houston, TX01.2022
High School Diploma -
Seven Lakes High School
Katy, TX01.2021
Skills
- Google Workspace
- Customer service
- Sales enhancement
- Team collaboration
- Professional communication
- Attention to detail
- Scheduling Software
- Time Management/ Multitasking
- Critical Thinking
- Digital Form Management
Certification
- Licensed Cosmetologist
- Esthetician
- Balinese Massage Therapist - Ogle School of Cosmetology
Customer Service Excellence
Proven ability to build rapport and ensure client satisfaction in fast-paced environments
Languages
- Fluent in English
- Fluent in Urdu
Availability
Flexible schedule including weekends and evenings
Personal Information
Total Experience: Customer-focused professional with 5+ years of experience in high pressure client-facing roles across hospitality, reception, and the beauty industry. Known for delivering exceptional service, managing multiple priorities, and creating smooth, personalized customer experience. Adaptable, tech-savvy, and passionate about innovation and sustainability.
Affiliations
Nike Run Club
Timeline
Esthetician
Oasis Moroccan Bath
07.2023 - 01.2026
SERVER
Texas Roadhouse
03.2023 - 12.2023
Sales Associate
Francesca's Boutique
06.2021 - 11.2022
Receptionist
Aisha's Salon
03.2021 - 11.2022
SERVER
Grimaldi's Pizzeria
12.2020 - 09.2023
Associate Degree - Business
Houston Community College (HCC)
Esthetics Program -
Ogle School of Cosmetology
High School Diploma -
Seven Lakes High School