Erica Miera
Venice,FL
Summary
Detail-oriented and compassionate professional with experience in client relations, administrative coordination, and community outreach. Skilled in managing scheduling, patient or client communications, and care coordination processes in fast-paced environments. Proven ability to build strong relationships, support cross-functional teams, and ensure seamless operations in healthcare and office settings. Dedicated to delivering high-quality service with empathy, organization, and efficiency.
Overview
7
7
years of professional experience
Work History
Esthetician (part time)
MassageLuxe
10.2025 - Current
- Provided customized skincare treatments while maintaining detailed client records and ensuring compliance with health and safety protocols.
- Delivered exceptional client care and communication, fostering trust and achieving a 95% satisfaction and 70% repeat-visit rate.
- Managed scheduling, documentation, and product inventory to support efficient daily operations and enhance client experience.
Community Relations Specialist/Student Recruiter
Keiser University
07.2024 - 07.2025
- Increased prospective student inquiries by 35% within 6 months through targeted outreach to 50+ schools and businesses.
- Delivered 20+ presentations per month to prospective students, boosting program awareness and interest.
- Built strategic partnerships with 30+ organizations, expanding recruitment and networking opportunities.
- Managed scheduling, reporting, and administrative functions to support admissions operations.
Substitute Teacher/Jumpstart Staff
Sarasota County Schools
10.2022 - 05.2024
- Supported daily operations and student engagement for classrooms serving 250+ students annually.
- Coordinated lesson plans and schedules to ensure smooth transitions during staff absences.
- Provided academic intervention and classroom support for K-5 students.
Esthetician
Massage Envy
01.2020 - 07.2023
- Delivered over 1,200 client services with a 95% satisfaction rate, maintaining a 70% repeat business rate.
- Exceeded monthly sales targets by 15–20% through upselling services and products.
- Trained and mentored 5+ new hires, supporting onboarding and retention efforts.
Yoga Instructor and Administrator
Palm Studio & Boutique
01.2019 - 08.2020
- Led 150+ classes with an average 85% attendance rate while managing client registrations and payments.
- Reduced administrative errors by 30% through improved scheduling processes.
Lifestyle Specialist
Pope Golf/Esplanade at Palmer Ranch
09.2019 - 03.2020
- Managed scheduling and client communications for 200+ residents, improving service efficiency by 55%.
- Coordinated 10+ events, enhancing resident engagement and satisfaction.
Education
B.A. - Psychology
University of New Mexico
Albuquerque, NMParamedical Esthetician Certification -
Florida College of Natural
Bradenton, FL200-Hour Yoga Training Certification -
Soul Ascension
Vancouver, BCSkills
- Full-Cycle Recruitment
- Candidate Sourcing
- Community Outreach
- Client Outreach
- Partnership Development
- Client Relationship Management
- Public Speaking
- Presentation Skills
- Sales Strategies
- Upselling Strategies
- Customer Service Excellence
- Event Planning
- Event Coordination
- Administrative Management
- Calendar Management
- Data Entry
- Reporting
- Scheduling
- Staff Training
- Onboarding
- Process Improvement
- Efficiency Optimization
- EMR Familiarity
- EHR Familiarity
- Conflict Resolution
- Problem-Solving
- Microsoft Office Suite
- Google Workspace
Timeline
Esthetician (part time)
MassageLuxe
10.2025 - Current
Community Relations Specialist/Student Recruiter
Keiser University
07.2024 - 07.2025
Substitute Teacher/Jumpstart Staff
Sarasota County Schools
10.2022 - 05.2024
Esthetician
Massage Envy
01.2020 - 07.2023
Lifestyle Specialist
Pope Golf/Esplanade at Palmer Ranch
09.2019 - 03.2020
Yoga Instructor and Administrator
Palm Studio & Boutique
01.2019 - 08.2020
B.A. - Psychology
University of New Mexico
Paramedical Esthetician Certification -
Florida College of Natural
200-Hour Yoga Training Certification -
Soul Ascension