Arwen Thorn
Waukee,IA
Summary
Accomplished professional with a proven track record at American Equity, adept in conflict resolution and exceptional communication. Leveraged multitasking proficiency and interpersonal skills to exceed service standards and foster empathetic client relationships. Skilled in administrative support and quality assurance, consistently delivering results and driving customer satisfaction.
Overview
17
17
years of professional experience
Work History
Concierge Specialist
American Equity
01.2021 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to agents and their support staff, handled challenging situations with ease.
- Responded to agent requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed approximately 30 incoming calls, emails, faxes from agents per day
Cosmetologist
Self-employed
01.2008 - 12.2022
- Maintained a rotating clientele of 50+ returning clients with varying services
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Subrogation Specialist
Sedgwick
08.2017 - 12.2020
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Followed up with customers on unresolved issues.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Education
Cosmetology
Skills
- Exceptional communication
- Multitasking proficiency
- Conflict resolution techniques
- Time management expertise
- Discretion and Confidentiality
- Administrative Support
- Quality Assurance
- Accurate record keeping
- Interpersonal communications
- Training and mentoring
- Effective problem solving
Timeline
Concierge Specialist - American Equity
01.2021 - Current
Subrogation Specialist - Sedgwick
08.2017 - 12.2020
Cosmetologist - Self-employed
01.2008 - 12.2022
La James International College of Hairstyling - , Cosmetology
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