Arya Hirani
Coppell
Summary
Dynamic Front Desk Agent with expertise in hospitality services at La Quinta, recognized for enhancing guest experiences through exceptional customer service and effective problem-solving skills. Proven ability to streamline operations and train staff, ensuring efficient check-in/check-out processes while maintaining high standards of service during peak periods.
Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
La Quinta
01.2024 - Current
- Managed check-in and check-out processes efficiently, streamlining front desk operations.
- Assisted in training new staff on front desk procedures and customer service standards.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
High School Diploma -
Prince of Peace Christian School
Carrollton, TXNo Degree - Biology
Dallas College
Dallas, TX05-2029
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Hospitality service expertise
- Front desk management
- Documentation
- Inventory oversight
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Mentored newly hired individuals in company processes and procedures which alleviated employee turnover by 60%.
- Received a job promotion within 3 months of hire date due to outstanding performance.
Certification
- Licensed Front Desk Manager
- CSP - Certified Sales Professional
- CBAP - Certified Business Analysis Professional
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
La Quinta
01.2024 - Current
High School Diploma -
Prince of Peace Christian School
No Degree - Biology
Dallas College
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