Arya Vahdatshoar
Glenwood,MD
Summary
Hard-working individual that is very results and goal oriented. Experience as a Operations Manager with a proven track record at Mr. Rooter Plumbing of Greater Baltimore, enhancing sales revenue through strategic negotiations and strong client relationships. Expert in plumbing services and upselling, with a knack for profitability optimization. Skilled in fostering growth and retention, blending hard negotiation expertise with the soft skill of building long-term customer loyalty.
Overview
6
6
years of professional experience
Work History
Operations Manager
Mr. Rooter Plumbing Baltimore
Baltimore, MD
06.2018 - Current
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Learned various sales tactics through picking the brain of other Mr. Rooter Plumbing franchise owners.
- Residential Plumbing
- Hands on work - water heaters, toilet installation, drain cleaning/hydro scrubbing, main sewer and water line replacements.
Autism Behavioral Therapist (Part Time)
The Arc Central Chesapeake Region
, MD
06.2018 - 01.2022
- Worked with patient to improve everyday life skills, motor skills, social skills, etc.
- Took patient to public settings for physical activity to become more comfortable around people
Education
Bachelor of Science - Business Management
University of Maryland, College Park
College Park, MD05-2024
Associate of Arts - General Business - Administration And Technology
Howard Community College
Columbia, MD05-2022
Skills
- Negotiation expertise
- Customer Service
- Profitability Optimization
- Business growth and retention
- Plumbing services expertise
- Service Upselling
Timeline
Operations Manager
Mr. Rooter Plumbing Baltimore
06.2018 - Current
Autism Behavioral Therapist (Part Time)
The Arc Central Chesapeake Region
06.2018 - 01.2022
Bachelor of Science - Business Management
University of Maryland, College Park
Associate of Arts - General Business - Administration And Technology
Howard Community College
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