Maria J Fernandez P
Jacksonville
Summary
Dynamic Operations Manager with a proven track record at Stay Sol, excelling in operational strategy and team leadership. Expert in quality assurance and negotiation, driving guest satisfaction while protecting assets. Recognized for enhancing service consistency and resolving complex escalations, ensuring exceptional experiences in luxury environments.
Overview
16
16
years of professional experience
Work History
Operations Manager
Stay Sol
01.2020 - Current
- Own end-to-end operational performance for a luxury short-term rental portfolio, acting as final decision authority across guest experience, team execution, and owner outcomes.
- Directed cross-functional teams and vendors to enhance operational efficiency in fast-paced environments
- Led daily operations, prioritizing quality control and service consistency across all guest interactions
- Negotiated operational and financial decisions to ensure optimal guest satisfaction while protecting asset value
- Resolve complex escalations with discretion and brand-protective judgment
Customer Service Representative
Stay Sol
01.2020 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries and provided product information.
- Processed orders and managed returns efficiently to ensure customer satisfaction.
- Led front-line operations in high-volume luxury environment, managed sensitive guest interactions, and established groundwork for advancement into operations leadership.
Production Assistant
M.G. Contenidos
01.2016 - 01.2021
- Coordinated audiovisual productions to ensure precision and meet deadlines.
- Coordinated schedules and managed logistics for daily production activities.
- Assisted production team in setting up equipment for various projects.
- Supported video shoots by organizing props and ensuring proper setup.
Multiple Roles
eSquared Hospitality Group / BLT Restaurant Group
01.2010 - 01.2016
- Established expertise in elite fine-dining environments emphasizing uncompromising standards and precise service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
English for Business Professionals -
Atlantis University
Miami Beach, FLPostgraduate - Political Communication & Social Media
University of Buenos Aires
ArgentinaB.A. - International Relations & Affairs
Universidad Católica De Salta
ArgentinaSkills
- Operational strategy development
- Budget management
- Cost reduction strategies
- Risk management
- Vendor sourcing
- Quality assurance
- Report generation
- Cross-functional collaboration
- Customer relationship management
- Negotiation expertise
- Team leadership
- Talent development
- Employee motivation
- Regulatory compliance
- Case management
Personal Information
Title: Operations Manager
Languages
Spanish
Native/ Bilingual
English
Full Professional
Italian
Limited
Portuguese
Limited
Timeline
Operations Manager
Stay Sol
01.2020 - Current
Customer Service Representative
Stay Sol
01.2020 - Current
Production Assistant
M.G. Contenidos
01.2016 - 01.2021
Multiple Roles
eSquared Hospitality Group / BLT Restaurant Group
01.2010 - 01.2016
English for Business Professionals -
Atlantis University
Postgraduate - Political Communication & Social Media
University of Buenos Aires
B.A. - International Relations & Affairs
Universidad Católica De Salta