Brittany Parkerson
Lewisville,TX
Summary
Strategic Operations Manager with a proven history of driving growth in multi-site environments. Expertise in developing high-performing teams and implementing strategies that enhance service quality and client satisfaction. Focused on optimizing resource utilization and streamlining operations to boost profitability while adapting to evolving business demands.
Overview
16
16
years of professional experience
Work History
OPERATIONS MANAGER
PDS HEALTH
12.2023 - 08.2026
- Metric Successes: Managed 3+ offices resulting in YOY Growth of 70 – 116%, teammate retention +85%, CCX Growth a minimum of 16% – 18%, reduction of overall business expenses of 4% – 10% via business supplies, medical supplies, and people cost/time management. Recruited into PDS by previous hiring manager.
- Developed comprehensive budgets for financial planning and resource allocation. and oversaw P&Ls to achieve margin targets consistently to stay on track with growth plans. Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Created solutions by leveraging marketplace trends, managing budget implementations, employee reviews, training, and talent development.
- Facilitated business outcomes through collaboration with clinical, operational, and specialty teams, including oral surgeons, endodontists, and periodontists.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Enhanced morale and communication by implementing employee recognition and rewards programs.
- Engaged with clients to understand their needs and preferences. Developed developed strategies to achieve sales and customer service goals.
- Oversaw financial management, budget management, accounting and payroll activities.
- Entered new professional realm with a desire for knowledge and need to understand the business. Became fluent in new business within 6 months, trainer for region within 1.5 years.
REGIONAL MANAGEMENT
PETCO ANIMAL SUPPLIES
03.2010 - 11.2023
- Began career with Petco in college, positions succeeded resulting in Regional Management: Sales associate, Animal Specialist positions, Department Management, General Manager. Success in GM position led to promotion of Regional Management.
- Improved service quality in Dallas district, achieving #2 ranking within company.
- Collaborated with the CEO on business forecasts, contributing insights as a member of the pet council.
- Delivered leadership support in service implementation, driving year-over-year growth and securing multiple company awards.
- Assisted multiple offices (22) in meeting operational goals and objectives.
- Oversaw daily operations across multiple store locations.
- Collaborated with marketing teams on promotional initiatives and campaigns.
- Analyzed sales data to identify trends and improve performance.
- Fostered strong relationships with vendors and suppliers for better sourcing.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Resolved conflicts between customers and employees within the region.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
- Mentored and guided general managers on proper processes and methodologies.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Cultivated positive rapport with associates and team leadership.
- Performed regular store evaluations to ensure adherence to company standards and compliance.
- Guided general on effective processes and methodologies to enhance performance.
- Created consistent rhythms around 1:1s, store visits, audits, conference calls, and business audits in order to maximize profits, create alignment, best support my teams
Education
Bachelor of Science - Forensic Psychology
Chaminade University of Honolulu
Honolulu, HIBasic Academia -
Collin County Community College District
Plano, TXSkills
- Budget management and P&L oversight
- Operational strategy development
- Financial analysis and cash flow
- Performance management
- Process improvement initiatives
- Operational turnaround
- Project planning and execution
- Compliance monitoring and reporting
- Crisis management planning
- Staff recruitment and retention
- Workforce training and development
- Employee motivation techniques
- Leadership development programs
- Team collaboration
- Cross-functional communication strategies
- Customer relationship management
- Business development strategies
- Operational efficiency improvements
- Workforce management solutions
- Expense reporting accuracy
- New product introduction strategies
- Strategic planning and thinking
- Critical thinking and resolution skills
- Effective communication skills
- Emotional intelligence (EQ)
- Salesforce proficiency
- Optimistic leadership style
- Strong work ethic
- Policy implementation strategies
- Multi-site operations oversight
- Risk management practices
Accomplishments
- Pet Council Member - Elected to council due to excellent business results allowing more impact to overall company initiatives. While in Pet Council worked with CEO, COO, Head of Marketing, HR Business Partners and more
- District of the Year Award (2023) - Exceeded annual target sales, budgets, client and teammate loyalty
- Regional Trainer of operational processes and implementation
- Core Value Awards for the following: business growth, caring spirit, and resilience
- Developed Department Managers x5 to General Managers, General Managers x3 into Regional, HR, or Data Analysis positions. I feed on supporting others find their passions and success, we all grow together.
Affiliations
- Self Improvement Motivated - Consistent reading and physical activity to promote growth of mind and body
- Volunteer Work - Foster Pet Parent for multiple adoption agencies providing homes for +150 pets over the course of 15 years
- Gardener - Avid gardener of both indoor and outdoor varieties
Timeline
OPERATIONS MANAGER
PDS HEALTH
12.2023 - 08.2026
REGIONAL MANAGEMENT
PETCO ANIMAL SUPPLIES
03.2010 - 11.2023
Bachelor of Science - Forensic Psychology
Chaminade University of Honolulu
Basic Academia -
Collin County Community College District