Pamela English
Los Angeles,California
Summary
Experienced in overseeing various aspects of routine operations and maintaining comprehensive and accurate records. Out-of-the-box thinker with exceptional leadership, negotiation, relationship-building, and problem-solving skills. Communicates effectively and professionally, both written and verbally. Collaborates seamlessly within a team and externally with other parties. Strong organizational skills and attention to detail. Capable of working independently and with minimum supervision. Thrives in a fast-paced entrepreneurial environment. Brings a strong work ethic and a team player mindset. Prepared to leverage extensive experience in operational management to enhance business performance.
Overview
15
15
years of professional experience
Work History
Operations Manager
Scott Moore | Christie's International Real Estate
01.2022 - 01.2024
- Executive support in various day-to-day operations, including marketing, flyers, brochures, graphic design, website maintenance, lead management, mass e-mails, contracts, DocuSign, personal presentation, scheduling, calendaring, email, managing team, training, replenishing supplies, financial tracking, and paying invoices, maintaining accurate accounting records, and spreadsheets, research, filing, organizing meetings, spearheading projects and following through to completion, delegating duties as necessary, decision making, and client liaison to streamline operations
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Operations Assistant
Voyage Real Estate | Compass
01.2020 - 01.2021
- Support in various day-to-day operations, including client liaison, contracts, DocuSign, CMA's, personal presentations, scheduling of contractors, providing a summary of inspections, calendaring, email, managing team, training staff, financial tracking, and payment of invoices, maintaining accurate accounting records, spreadsheets, research, filing, organizing meetings, spearheading projects and following through to completion, delegating duties as necessary, answering phones, decision making, contracts, and client liaison to streamline operations
- Confidentiality
- Noted Accomplishments: Utilized advanced knowledge of Monday.com software to leverage team productivity
- Devised systems to manage needs of high-volume sales team, resulting in increased fluid workflow
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
Executive Assistant
Brian Ades | Sotheby's International Real Estate
01.2015 - 01.2020
- Executive support assisting top-performing Real Estate agent with day-to-day duties of business to promote increased workflow and time management
- Transaction management listing to close, contracts, DocuSign, CAR forms, MLS, open houses, managing spreadsheets for multiple offers, arranging scheduling of inspections of multiple properties simultaneously, coordinating inspectors, work orders, and providing the client with summaries of all reports, the work associated with them, and the cost of repairs
- Calendars, CRM, financial tracking, and payment of invoices, maintaining accurate accounting records, marketing, branding implementation, overseeing projects from start to finish, CMA's, fliers, presentations, website management, digital marketing, e-mail campaigns, answering phones, welcoming visitors to the office, decision making, and client liaison
- Handling confidential information
- Noted Accomplishments: Provided proactive support to top producing Real Estate agent and CEO representing C-level clientele
- Spearheaded project to brand the agent to distinguish him above the competition
Marketing Manager
RE Internet Marketing
01.2009 - 01.2015
- Business setup for top-performing Real Estate agents to help increase workflow, time management, and minimize employee turnover
- Systems administration, office and computer setup for logins and passwords, documenting how to file and pay invoices, Dropbox hierarchy, spreadsheets for multiple offers, filing systems, scheduling of inspections, summaries of all reports, calendars, coordinating all internal communications, ensuring product fulfillment, financial tracking, and payment of invoices, maintaining accurate accounting records, payroll, organizing open houses, marketing coordination, social media marketing, branding, presentations, CMA's, fliers, postcards, and websites
- Recruiting, interviewing, hiring and training of Real Estate assistants
- Noted Accomplishments: Created a system to support top producing Real Estate agents to help minimize employee turnover
- Created a system to build a foundation for entry-level Real Estate assistants to be effective and successful
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Education
High School Education - Some College
Oklahoma City Community College
Oklahoma City, OK05-1978
Skills
- Executive Administrative Support
- Operational Strategy Development
- Digital Proficiency
- Effective Conflict Resolution
- Effective Organization
- Effective Time Management
- Real Estate Management
- Project Coordination
- Team Leadership
- Analytical Problem-Solving
- Effective Team Leadership
- Operational Efficiency Management
- Process Oversight
- Process Optimization
- Strategic Decision-Making
- Employee Relations Expertise
Timeline
Operations Manager
Scott Moore | Christie's International Real Estate
01.2022 - 01.2024
Operations Assistant
Voyage Real Estate | Compass
01.2020 - 01.2021
Executive Assistant
Brian Ades | Sotheby's International Real Estate
01.2015 - 01.2020
Marketing Manager
RE Internet Marketing
01.2009 - 01.2015
High School Education - Some College
Oklahoma City Community College
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