Sarah Underwood
Depew
Summary
Accomplished School Operations Manager at Beyond Learning Center, adept in Microsoft Office and team collaboration. Enhanced CMS functionalities and optimized staff performance, ensuring compliance and quality. Spearheaded policy development and streamlined operations, contributing to an increase in efficiency. Proven leader with exceptional organizational skills and a commitment to excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
School Operations Manager
Beyond Learning Center
Depew
01.2011 - 12.2025
- Managed the client management system (CMS), ensuring the accuracy of student and staff information.
- Collaborated with developers to enhance system functionalities.
- Supervised front desk receptionist and clerical support staff for efficient operations.
- Oversaw school nutrition program, guiding team members towards compliance and quality.
- Participated in hiring process, evaluating candidates for various positions.
- Disciplined, trained, and assigned tasks to subordinates to optimize performance.
- Monitored adherence to policies on incident reporting, quality assurance, and safety regulations.
- Conducted staff meetings and in-service events to promote professional development.
- Performed purchasing tasks for the education department by contacting vendors, preparing and typing requisitions, and maintaining records of purchases.
- Assisted school administration with the scheduling of parent meetings, teacher observations, tours, and events, including the scheduling of meeting rooms.
- Provide support in the oversight and adjustment of employee time cards to ensure accuracy for supervisor approval.
- Assisted with the development and implementation of a school-wide policy and procedure manual.
- Responsible for establishing student records retention schedules in compliance with FERPA guidelines.
- Maintained the school messenger system to include calling each family to ascertain the reason for student absence.
- Record daily staff call-ins, generate, and email the daily staff attendance document.
- Provided general support to the Therapy Departments.
- Review daily therapy session notes for clerical errors, and email or upload the session notes to the corresponding school districts and counties for reimbursement.
- Generated prescriptions for related services in accordance with the student's IEP, and input the signed script information into the CMS system.
Puller & Folder
New Buffalo Shirt Factory
Lancaster
12.2009 - 09.2010
- Pulled freshly printed items from screen printing press and conducting initial quality inspection.
- Organized items by size, conducted final quality inspection and counted units to be boxed up for shipment.
Shipping and Receiving Clerk
Allied Frozen
West Seneca
10.1999 - 11.2009
- Assigned loading/unloading dock to truck drivers
- Printed bills of lading
- Scheduled incoming and outgoing shipments
- Cycle counted products in the warehouse
Education
Associate's degree - Applied Science
Bryant and Stratton
Remote06.2011
Skills
- Microsoft Office proficiency
- Executive administrative support
- Training and development
- Accounts receivable management
- Correspondence management
- Records maintenance
- Data entry and sorting
- Medical terminology expertise
- Photocopying and scanning
- Spreadsheet analysis
- Multitasking abilities
- Computer literacy
- Communication skills
- Report writing and preparation
- Team collaboration
- Office supply management
- Support for individuals with developmental disabilities
- Appointment scheduling and calendar management
- Task prioritization skills
- Clerical experience and office management
- Meeting coordination
- Organizational skills and attention to detail
- Customer service excellence
- Time management strategies
Certification
- Certified Notary Public
- Driver's License
Languages
English
Timeline
School Operations Manager
Beyond Learning Center
01.2011 - 12.2025
Puller & Folder
New Buffalo Shirt Factory
12.2009 - 09.2010
Shipping and Receiving Clerk
Allied Frozen
10.1999 - 11.2009
Associate's degree - Applied Science
Bryant and Stratton