School Operations Manager with over 10 years of experience in operations management and 4 years in HR. Achieved a 39% increase in teacher retention by enhancing compliance through effective policy writing and implementation. Proficient in payroll and benefit management, optimizing HR processes, as well as fostering interdepartmental collaboration to meet strategic objectives.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
School Operations Manager
School Model Support (DBA Athlos Academies)
Boise, USA (remote)
04.2022 - Current
Drove 39% increase in teacher retention and 27% increase in certified staff by revamping compensation structure and systematizing hiring processes.
Achieved full staffing for the school years 2024, 2025, and 2026 for the first time in school history.
Managed human resources, payroll, and operations for three charter schools with over 200 employees.
Streamlined and enhanced HR processes for onboarding, time and attendance, payroll, and performance improvement through Paychex.
Implemented policies to improve compliance with educational standards.
Promoted efficiency in transportation, nutrition, HR, and facility maintenance processes across all schools.
Coordinated with the Finance and Academic departments on strategic projects.
Recruited new employees through multiple job boards and JazzHR, reviewing resumes and conducting interviews.
Office/Human Resources Manager
Dynamic Plumbing, Heating & Air Conditioning
Rock Tavern, USA
06.2021 - 02.2022
Developed comprehensive company policy handbook and additional HR compliance policies, ensuring alignment with organizational standards.
Revamped employee intake process and established exiting employee procedures to streamline transitions and enhance employee experience.
Launched and managed time and attendance tracking system, improving accuracy in attendance reporting and payroll processing.
Developed and implemented employee training programs.
Maintained up-to-date personnel folders and screened candidates for open positions.
Oversaw office management by tracking inventory and ensuring safety training compliance.
Ensured accuracy in processing insurance certificates for compliance and organized receipts efficiently.
Transportation Manager II
J.B. Hunt
Newburgh, USA
12.2020 - 06.2021
Managed 30 truck drivers, strategically assigning loads and enforcing safety compliance to improve operational efficiency.
Evaluated driver performance and conducted accident reviews to maintain safety standards.
Handled time and attendance for payroll, ensuring accurate compensation.
Compiled operational and financial reports to facilitate informed management decisions.
Provided customer service support by promptly addressing inquiries to ensure customer satisfaction.
Associate Project Manager
Orange County IDA/Business Accelerator
New Windsor, USA
06.2015 - 09.2020
Coordinated with IDA to launch Accelerator program, establishing membership plan and enforcement policies that strengthened program framework.
Led Business Accelerator, serving as primary contact for 30 start-up manufacturing clients.
Developed project plans outlining tasks, resources, and responsibilities for execution.
Executed client requests, delegating staff recruitment and grant applications.
Prepared presentations for board, summarizing key findings from project analysis.
Supported county-wide businesses in COVID-19 relief by providing resources and organizing webinars.
Education
Bachelor of Science - Business Management
Empire State University And SUNY New Paltz
New York
New York
Skills
Paychex and JazzHR
Payroll management
Salesforce CRM
Microsoft and Google Suite proficiency
Constant Contact and Zoom
WordPress development
HRdirect utilization
SparkHire expertise
Social media strategy
Compliance and policy enforcement
Policy and handbook writing
Certification
SHRM-CP, Society of Human Resource Management, 05/2025 - 02/2029
Volunteer Experience
Sumner County CASA, Gallatin, TN, 02/2022 - PRESENT, Court Appointed Special Advocate sworn in by a judge and assigned a child in the foster system to report on and advocate for in court.
Valley Central Middle School, Montgomery, NY, 09/2011 - 01/2022, Ran concessions, setup, filmed and DJ’d at school dances.
Harmony Baptist Church, Middletown, NY, 09/2019 - 01/2022, Cared for babies and taught kindergarten to second graders.
Zylofone, Campbell Hall, NY, 05/2015 - 12/2019, Updated client & donors database, in charge of office inventory, taught special needs children music/drama.