Aryan Tiwari
Antioch,TN
Summary
Results-driven IT Support Specialist with 4 plus years of experience delivering technical solutions for diverse organizations. Proficient in cloud administration (Azure, M365), virtualization, and network troubleshooting. Adept at resolving 95%+ of escalated tickets within SLA while improving end-user satisfaction. Certified in CompTIA Network+ and Microsoft Azure Fundamentals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
IT Support Specialist
Integrate IT Support, Inc.
California , EI Monte
10.2023 - Current
- Performed system supports small and troubleshooting small network-based switches, sonic wall router and wireless access points as directed
- Resolved 300+ technical tickets monthly for Active Directory, M365 suites, Exchange, and network infrastructure, achieving a 95% SLA compliance rate
- Helped to set up virtual Machines (VMWare/Hyper-V) for the customers (clients) needed
- Responsible for supporting multiple clients for basic Active Directory, Exchange, software, and hardware technical support
- Install, create and manage window server Active Directory Infrastructure, DNS, DHCP, VPN, Group Policies, Terminal Services, user accounts, group memberships, file share permissions
- Install, modify, and repair computer software
- Office365 Basic Management for Exchange Online, One Drive and Team
- Set up an Azure AD connect for hybrid Azure AD join and seamless SSO using password hash sync
IT Support Level 1
Orion IT
Denver, Colorado
11.2022 - 09.2023
- Provided technical support to end-users, addressing hardware, software, VPN and other network related issues
- Responded to support tickets and inquiries via phone, email, and ticketing system, ensuring timely resolution and documentation
- Performed 200 PCs imaging approximately and ran backups
- Router configuration of Arista/SonicWall and basic knowledge of Cisco Router
- Synced 200 local AD users to Microsoft 365 by using PowerShell and user management
- Installed, configured, and maintained desktops, laptops, printers, and peripherals for internal users
- Helped end users with any issues remotely using TeamViewer and Teams
- Installed, configured, and troubleshot different applications such as Microsoft Office, Outlook, OneDrive and Microsoft Teams
- Windows 10, 11 and Mac OS operating system support
IT Support Level 1
Delta Global IT
Dallas, TX
08.2020 - 09.2022
- Deployed Windows 10 laptops and desktop to multiple customer sites
- Collaborated with higher level support teams to escalate complex issues and facilitate timely resolutions
- Supported basic Network connectivity (Internet, Network drives and VPN)
- Configured and troubleshoot local and network printer’s issues
- Supported end users remotely
- Office 365 Basic Administration for Exchange and Teams
- Promptly responded to general inquiries from clients via telephone or email
- Utilized online ticketing platform i.e
- Freshdesk ticketing system for day-to-day operations
Education
Bachelor’s degree -
Tribhuvan University
Nepal 01.2020 - 01.2025
Skills
Technical issues support
Exchange Administration
Ticketing system
End user support
MS Outlook and teams support
Helpdesk call support
Virtualization (Hyper-V, VMware)
MS Office 365 Administration
Windows 10/11 administration
Basic network connectivity support
Sonic Wall VPN configuration
Cloud Administration (Azure)
undefinedCertification
CompTIA Network+ Certified
Timeline
IT Support Specialist
Integrate IT Support, Inc.
10.2023 - Current
IT Support Level 1
Orion IT
11.2022 - 09.2023
IT Support Level 1
Delta Global IT
08.2020 - 09.2022
Bachelor’s degree -
Tribhuvan University
01.2020 - 01.2025
CompTIA Network+ Certified
Microsoft Azure fundamentals
Microsoft 365 Fundamentals
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