ARYANA SHOOP
Davenport,IA
Summary
Diligent and hard-working candidate ready to contribute solid effort as a team member. Thorough and highly organized with excellent communication skills. Reliable worker with a strong work ethic.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
HyVee Foods
12.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Carefully received and processed money transactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Professionally communicated with customers.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Cashier
HyVee Foods
08.2020 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Organized and maintained the store's appearance.
Service Manager
HyVee Foods
11.2023 - 01.2024
- Collaborated with other leaders to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Carefully followed and enforced company policies and procedures.
- Communicates job expectations to staff members.
- Successfully balanced cash registers.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Flexible and diverse to assist with all positions within the company.
Education
Associate of Science - Pharmacy
Scott Community College
Riverdale, IA2025
Skills
- Effective Communication
- Time Management
- Conflict Resolution
- Problem-Solving
- Active Listening
- Coordinating Daily Operations
- Critical Thinking
- Decision-Making
Timeline
Service Manager
HyVee Foods
11.2023 - 01.2024
Customer Service Representative
HyVee Foods
12.2020 - Current
Cashier
HyVee Foods
08.2020 - Current
Associate of Science - Pharmacy
Scott Community College