Aryanna Banks-Lockhart
Royal Elk Lodge
Suisun City,CA
2
years of professional experience
Customer service professional with experience in front desk operations, guest support, and complaint resolution. Strong in active listening, clear communication, and customer satisfaction.
I also have serving experience, I believe great customer service and problem solving are a great benefit to any position.
Work History
Customer Service Representative
5 Months- Responded to guest inquiries with accurate information about lodge services, Amenities.
- Processed bookings and updates while maintaining organized records and reliable follow-up.
- Coordinated with front desk and operations staff to address requests and complete service tasks, provided care and detailed ordering in dining amenities
- Documented guest interactions and service issues to support consistent resolution and record accuracy.
- Adapted quickly to changing priorities while maintaining courteous, efficient customer support.
- Assisted with daily reception duties, ensuring smooth guest flow and responsive service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Front Desk Receptionist
5 Months- Greeted guests, verified reservations, and completed smooth campground check-ins and check-outs.
- Answered phone calls and provided accurate information about site availability, policies, and amenities.
- Processed payments, issued receipts, and maintained organized daily transaction records.
- Updated reservation logs and supported scheduling through front desk booking systems.
- Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process.
- Filed permits, registration forms, and office documents for accurate recordkeeping.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Education
High School Diploma
No Degree
Skills
Customer service
Active listening
Critical thinking
Data entry
Relationship building
Customer relations
Problem resolution
Conflict resolution
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Product knowledge
Paperwork processing
Appointment scheduling
Timeline
Customer Service Representative
Royal Elk Lodge
05.2026 - CurrentRead More
Front Desk Receptionist
Putah Canyon Campground
03.2025 - 08.2025Read More
Solano Community College
No Degree
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Benicia High School
High School Diploma
Read More