Aryanna Ferguson
Woodbridge,VA
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
12
12
years of professional experience
Work History
Medical Office Administrative Assistant
The McCuiston Group
03.2021 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Received and routed laboratory results to correct clinical staff members.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
Patient Service Specialist
Orthocarolina
08.2012 - 06.2020
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Facilitated communication between patients and various departments and staff.
- Assisted in implementing new electronic health record system, leading to improved accuracy in documentation and reduced errors in patient data management.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
Surgery Scheduler
Novant Health Harbor Pointe OBGYN
04.2019 - 12.2019
- Updated patient records to reflect upcoming surgeries and medical histories.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
Referral Coordinator
Novant Health Kannapolis Family Medicine
06.2014 - 04.2019
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Processed referral requests from patients, doctors and other health care professionals.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
Education
Associate of Applied Science - Health Administration
Central Piedmont Community College
Charlotte, NC05.2016
High School Diploma -
Ypsilanti High School
Ypsilanti, MI06.2011
Skills
- Administrative Support
- CPR Certified
- Patient Referral
- Physician assistance
- Clinical Documentation
- CPT Coding
- Payment Scheduling and Collection
- Computer Skills
- EHR Software
- HIPAA Regulations
Timeline
Medical Office Administrative Assistant
The McCuiston Group
03.2021 - Current
Surgery Scheduler
Novant Health Harbor Pointe OBGYN
04.2019 - 12.2019
Referral Coordinator
Novant Health Kannapolis Family Medicine
06.2014 - 04.2019
Patient Service Specialist
Orthocarolina
08.2012 - 06.2020
Associate of Applied Science - Health Administration
Central Piedmont Community College
High School Diploma -
Ypsilanti High School