Aryn Burgess
Oklahoma City,OK
Summary
- Innovative and results-oriented Sales Manager professional with over 20 years of progressive leadership; possesses a customer-focused approach that fosters trust and allegiance
- Progressive and decisive management abilities with expertise in developing retail sales teams; turning bottom performing sales teams into top performers in profitability and measurable performance metrics
- Relationship builder with a consultative sales style, strong negotiation skills, exceptional problem-solving abilities, and a keen customer needs assessment aptitude
- Collaborative approach that brings core business functions to a shared vision and maximizes brand image, customer experience and financial results
- Skilled communicator with a strong ability to articulate company culture/vision/customer service environment; with innate leadership abilities that have built and retained top performing sales teams
Overview
17
17
years of professional experience
Work History
Store Market Manager
LensCrafters
Moore, OK
07.2020 - Current
- Delivers key results of the organization: sales and profit, through a consistent, high quality patient and customer experience in a multi-unit cross functional environment encompassing retail, lab and doctor services
- Through the teaching of others, establishes LensCrafters as the premier destination for all vision needs within the community, gains market share, drives both topline and profitability growth, delivers key performance metrics through the brand proposition ensuring flawless execution of superior customer experience, establishing high standards of performance and operational excellence through exceptional high performing talent and adherence to all policies and procedures
- Leads teams through effective performance management to include activities that ensure goals are consistently being met or exceeded
- Analyzes the business, creating and communicating clear action plans that optimize results
- Directs and approves workforce management activities according to brand policies, labor and operational initiatives
Store Manager
Ross Stores, Inc.
Moore, OK
12.2017 - 07.2020
- Responsible for all aspects of operations by driving success through key metrics of up to 70 employees
- Leads the operation of the store to ensure that company standards, and best practices are consistently met
- Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment
- Manages the operations of the stockroom, front-end, and sales floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity
District Development Manager
Ross Stores, Inc.
Moore, OK
10.2013 - 12.2017
- Evaluates, hires and trains all new junior and senior leaders for district management and leadership promotion placement; works with high potential associates to sharpen skill set for the next level
- Responsible for successfully onboarding 75% internal promotion into management for district openings
- Teaches/facilitates in Manager University training for all junior leaders once a month to develop management effectiveness, time management, people management, operational excellence, and shrink awareness classes
- Achieved a Zero Strike Store designation - the highest level of Operational Excellence
- Improved inventory management from 1.23 to a .43
- Leading the district in sales with an 8% increase - up 4% over last year
- Decreased turnover by 37% for 2019
- Saved 2% in payroll by being operationally sound
- Increase stores Friendliness Scorecard from low 80's to 97%
General Manager
Best Buy
Norman, OK
05.2016 - 03.2018
- Oversaw all operational aspects of running a store including P&L management, back office, cash handling, labor management, and scheduling
- Managed Shrink Programs and Merchandising Standards for inventory control, merchandising/store appearance, promotions, displays, signage, and pricing
- Analyzed store's performance indicators against team selling behaviors and goals; developed action plans to address objectives and to achieve desired business results
- Sourced, hired, trained and led a staff of 50 or more employees
- Created community-based partnerships that drove business and increased customer engagement
- Successfully managed a $50 million big box location in addition to running two $3 million Best Buy mobile locations in Oklahoma City and Norman, OK
Sales Manager
U.S. Cellular
Oklahoma City, OK
02.2015 - 05.2016
- Operated with a business perspective, utilized knowledge and experience to maximize results
- Drove the business forward through coaching, training, inspirational leadership, developing team for career advancement, and delivering sales huddles for multiple locations
Field Sales Manager
Samsung Telecommunications of America
Oklahoma City, OK
10.2012 - 12.2014
- Managed over 150+ national, regional wireless carriers, and national retail doors including, T-Mobile, AT&T, Verizon Wireless, Sprint, Metro PCS, Best Buy, Sam's Club, Radio Shack, and Wal-Mart
- Responsibilities included sales, training, development, and visual merchandising
- Traveled daily to territories; established, retained and grew strong relationships with store representatives to senior level management
- Implemented monthly sales training and development programs; approved mentor (elected to assist in new hire training and development), facilitated classroom and online trainings
Assistant Store Manager
Verizon
Oklahoma City, OK
06.2010 - 04.2011
- Sales development, including daily, weekly, monthly sales tracking, and one-on-one coaching with team
- Weekly sales meetings, taught and managed business cold calls operational reports, and delegation of tasks
- Closed one store and had a successful combining of two stores; managed 12-20, including multiple locations
- Led the store to become #1 in the district for overall store ranking in all store matrix
Retail Sales Representative
Verizon
Oklahoma City, OK
06.2008 - 06.2010
- Maintained customer service, balance drawer daily, exceed sales quotas, extensive knowledge of mobile devices, and executed company initiatives
- Trained new employees, mentored employees, opened/closed checklists, inventory, worked closely with management to learn and understand how Verizon Wireless works
Education
Administrative Leadership Studies -
University of Oklahoma
Associate in Arts - Enterprise Development
Rose State College
Skills
- P&L Management
- Staffing & Retention
- Report Management
- Budget & Forecasting
- Relationship Management
- Labor Management
- Operations Management
- Training & Development
- Shrink Control
- Sales Forecasting
- Merchandising
- Project Management
- KPI
- Cstat
Timeline
Store Market Manager
LensCrafters
07.2020 - Current
Store Manager
Ross Stores, Inc.
12.2017 - 07.2020
General Manager
Best Buy
05.2016 - 03.2018
Sales Manager
U.S. Cellular
02.2015 - 05.2016
District Development Manager
Ross Stores, Inc.
10.2013 - 12.2017
Field Sales Manager
Samsung Telecommunications of America
10.2012 - 12.2014
Assistant Store Manager
Verizon
06.2010 - 04.2011
Retail Sales Representative
Verizon
06.2008 - 06.2010
Administrative Leadership Studies -
University of Oklahoma
Associate in Arts - Enterprise Development
Rose State College
Core Expertise
- P&L Management
- Staffing & Retention
- Report Management
- Budget & Forecasting
- Relationship Management
- Labor Management
- Operations Management
- Training & Development
- Shrink Control
- Sales Forecasting
- Merchandising
- Project Management
- KPI
- Cstat