Aryn Sanzone
Mansfield
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. I will bring strong problem-solving skills and proactive approach to new tasks. I am known for adaptability, creativity, and results-oriented mindset. I am committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Access Service Financial Counselor
Baylor Scott & White Medical Center
05.2023 - Current
- Assisted patients in understanding financial options and insurance coverage.
- Collaborated with healthcare providers to streamline billing processes and improve patient communication.
- Evaluated financial assistance applications to ensure accuracy and compliance with policies.
- Provided educational materials to enhance patient knowledge of financial responsibilities and resources.
- Provided one-on-one counseling sessions to address patient concerns regarding medical costs and payment plans.
- Coordinated with social services to connect patients with additional support resources as needed.
- Trained new staff on procedures and best practices for effective patient interactions and financial assessments.
- Assisted clients in reducing debt through customized repayment strategies and budget adjustments.
- Documented details regarding contact with patients, providers and other individuals in system.
Staffing Coordinator
Kindred
08.2022 - 05.2023
- Coordinated staffing schedules to optimize resource allocation and meet operational needs.
- Conducted regular audits of staffing compliance with regulatory requirements and company policies.
- Collaborated with department managers to identify staffing needs and propose effective solutions.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and maintained relationships with recruitment agencies to enhance talent acquisition strategies.
- Implemented onboarding programs to facilitate smooth integration of new hires into teams.
Medical Office Manager
The Arlington Sleep Disorder Center
08.2015 - 08.2022
- Oversaw daily operations, ensuring efficient patient flow and appointment scheduling.
- Implemented electronic health record systems to streamline patient data management.
- Trained and mentored administrative staff on office procedures and compliance protocols.
- Developed policies that improved patient satisfaction scores and reduced wait times.
- Managed budgeting processes, optimizing resource allocation for operational efficiency.
- Evaluated performance metrics to identify areas for process improvement and increased productivity.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Education
No Degree - General Studies
Tarrant County College
Arlington, TXHigh School Diploma -
Mansfield Summit High School
Arlington, TX06-2008
Medical Assistant - Medical Assisting
Kaplan College
Arlington, TX05-2015
Skills
- Insurance verification
- Relationships and rapport
- Cash flow management
- Patient counseling
- Telephone etiquette
- Professional relationship building
- Proficient in Microsoft Programs
- Customer service
- Time management
- Problem-solving
- Attention to detail
Timeline
Access Service Financial Counselor
Baylor Scott & White Medical Center
05.2023 - Current
Staffing Coordinator
Kindred
08.2022 - 05.2023
Medical Office Manager
The Arlington Sleep Disorder Center
08.2015 - 08.2022
No Degree - General Studies
Tarrant County College
High School Diploma -
Mansfield Summit High School
Medical Assistant - Medical Assisting
Kaplan College