Arynn Roach
St. Paul,MN
Summary
Dynamic Social Media Manager with a proven track record with author and book-related social media as well as other content creation, enhancing brand awareness and customer engagement through expert content creation and social media management. Skilled in Canva, Photoshop and building strong customer relationships, I've significantly boosted online presence and engagement rates, demonstrating a keen ability to connect with audiences and drive results.
Overview
5
5
years of professional experience
Work History
Social Media Manager
Author Social Media - Mary E. Roach
01.2023 - Current
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Social Media Content Creator
RAD Dogs
01.2020 - Current
- Enhanced brand awareness by creating engaging and shareable social media content.
- Utilized visual storytelling techniques, incorporating eye-catching images and videos into posts for higher engagement rates.
- Conducted hashtag research to improve post visibility on various platforms, driving organic follower growth.
Customer Relations Manager
WAGD Training Center
05.2019 - 02.2022
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Created and shared social media assets to increase brand awareness.
- Responded to social media complaints on company social media in a timely manner to increase customer success and satisfaction.
Education
Bachelor of Arts - Psychology
St. Paul College
Saint Paul05.2026
Skills
- Social Media Management
- Photo and Video Editing
- Content Creation
- Photoshop
Timeline
Social Media Manager
Author Social Media - Mary E. Roach
01.2023 - Current
Social Media Content Creator
RAD Dogs
01.2020 - Current
Customer Relations Manager
WAGD Training Center
05.2019 - 02.2022
Bachelor of Arts - Psychology
St. Paul College