Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aryona Lockett

San Antonio,TX

Summary

Experienced Data Entry Operator with a proven ability to accurately and rapidly input data into computer systems. Possesses strong organizational and problem-solving skills and a commitment to accuracy. Efficient Data Entry Operator with over [number] years of experience in data entry and database management. Skilled at quickly and accurately entering data with a commitment to accuracy and accuracy. Data Entry Specialist with a proven ability to efficiently and accurately enter data into multiple databases. Possesses excellent organizational and communication skills. Data Entry Specialist with strong attention to detail and accuracy. Skilled in entering data quickly and efficiently, as well as troubleshooting data entry problems. I am an experienced, versatile, and results-oriented professional Data Entry Representative with proven expertise in attention to detail, source data preparation, and confidentiality. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture. A dedicated, organized, and results-driven professional credited with combining complex assignments and improving processes to increase proficiency and productivity. Strong expertise in grasping new concepts quickly to allow for effective delegation and improved profit margins. Highly experienced and accomplished in building mutually beneficial relationships with stakeholders at all levels.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retention Agent

Spectrum
10.2023 - Current
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Increased team efficiency through implementation of CRM tool, simplifying tracking of customer interactions.

Data Entry Representative

MediCab Transportation
06.2022 - 09.2023
  • Created and maintained databases and spreadsheets to store and analyze data
  • Entered data from paper documents into computer databases and software programs
  • Verified data by comparing it to source documents
  • Organized and sorted data to ensure accuracy and completeness
  • Utilized specialized software programs to enter data into the system
  • Produced reports, store documents and rechecked completed work for accuracy
  • Ensured accuracy of data entry by double-checking information for accuracy
  • Identified and corrected data entry errors in a timely manner
  • Effectively processed large volumes of data within tight deadlines
  • Maintained up-to-date knowledge of data entry trends and technologies
  • Maintained data integrity by following data entry standards and procedures

Customer Service Agent

Optum
01.2019 - 11.2022
  • Investigated and resolved customer service issues in a timely and efficient manner
  • Addressed customer concerns in a professional and courteous manner
  • Resolved customer inquiries and complaints in a professional and timely manner
  • Developed customer service strategies to increase customer satisfaction
  • Delivered exceptional customer service by addressing customer concerns, demonstrating empathy, and resolving complaints in a timely manner
  • Developed and maintained customer service databases
  • Maintained customer records and updated customer information as needed
  • Proactively identified customer needs and provided solutions
  • Tracked customer orders and updated customers on order status
  • Processed customer orders in accordance with company procedures
  • Monitored customer service metrics and provided recommendations for improvement
  • Processed customer payments in an accurate and timely manner
  • Followed up with customers to ensure they were satisfied with their purchase

Education

High School Diploma - General

Roosevelt High School
San Antonio, TX
05.2019

Skills

  • Attention To Detail
  • Source Data Preparation
  • Confidentiality
  • Record Filing
  • Data Arrangement
  • Data Entry
  • Typing
  • Accuracy
  • Organization
  • Data Input
  • Spreadsheet Creation
  • Data Entry Software
  • Problem Solving
  • Sales and Upselling Techniques

Certification

Data Science and Analysis

Timeline

Retention Agent

Spectrum
10.2023 - Current

Data Entry Representative

MediCab Transportation
06.2022 - 09.2023

Customer Service Agent

Optum
01.2019 - 11.2022

High School Diploma - General

Roosevelt High School
Aryona Lockett