Aryona McCurry
Leesburg
Summary
Dynamic professional with extensive experience in customer support and team leadership, notably at Citizens First Bank. Proven ability in call management and document verification, ensuring compliance and accuracy. Recognized for fostering teamwork and enhancing service efficiency, while consistently delivering exceptional customer experiences in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Citizens First Bank
Wildwood
07.2024 - Current
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Assisted customers with account inquiries and service requests.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Processed loan applications accurately and efficiently ensuring compliance with regulatory standards.
Team Lead, Server
Scooples Icecream Parlor and Restaurant
The Villages
09.2023 - 07.2024
- Maintained knowledge of menu items to assist customers with selections and recommendations.
- Served food and beverages promptly while adhering to health and safety guidelines.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Coordinated daily tasks to ensure workflow efficiency among team members.
Lead Hostess
Mojo's Restaurant
Belleview
07.2023 - 07.2024
- Supervised front-of-house staff, promoting teamwork and effective communication.
- Assisted in training new hostesses, sharing best practices for guest interactions.
- Managed dining area cleanliness and ensured a welcoming environment for guests.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
Education
High School Diploma -
The Villages Charter High School
The Villages, FL05-2023
Skills
- Call management
- Document verification
- Customer support and service
- Team leadership
- Point of sale operations
Accomplishments
- Buffalo Pride Boosters Club award
- Business Planning Certification
- FFA Gold Standard
Timeline
Call Center Representative
Citizens First Bank
07.2024 - Current
Team Lead, Server
Scooples Icecream Parlor and Restaurant
09.2023 - 07.2024
Lead Hostess
Mojo's Restaurant
07.2023 - 07.2024
High School Diploma -
The Villages Charter High School
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