Aryssa Morales
South San Francisco,CA
Summary
Proven track record in enhancing client relationships and resolving escalations, as demonstrated at Watchpoint Logistics. Skilled in invoicing and clerical support, I excel in fast-paced environments, ensuring high customer satisfaction and efficient processes. My strong work ethic and problem-solving abilities contribute significantly to team productivity and project success.
Overview
9
9
years of professional experience
Work History
Domestic Forwarding Agent
Watchpoint Logistics
01.2022 - Current
- Established positive flow of communication with agents, clients, and personnel involved in closing transactions.
- Researched and resolved billing discrepancies to enable accurate billing.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Receptionist Supervisor
Cypress Lawn
01.2020 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Assistant Project Manager
The Door Guy LLC
12.2017 - 10.2019
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
Bartender
Dave & Buster's
11.2015 - 09.2018
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
Education
Associate of Arts - Cosmetology
Skyline College
San Bruno, CA01.2015
Skills
- Client Relationship Building
- Escalation management
- Invoicing and Billing
- Clerical Support
- Strong Work Ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Microsoft
Data Analysis
Computer Skills
Timeline
Domestic Forwarding Agent
Watchpoint Logistics
01.2022 - Current
Receptionist Supervisor
Cypress Lawn
01.2020 - 11.2021
Assistant Project Manager
The Door Guy LLC
12.2017 - 10.2019
Bartender
Dave & Buster's
11.2015 - 09.2018
Associate of Arts - Cosmetology
Skyline College
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