Asa Bishop
Palm Bay,FL
Summary
Proven Shift Manager with a track record of enhancing team performance and customer satisfaction at McDonald’s. Expert in cash handling and staff motivation, adept at resolving escalated customer issues and mentoring staff. Demonstrates decision-making prowess and a customer service focus, ensuring adherence to company standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Checkers
03.2019 - 03.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Shift Manager
McDonald’s
08.2015 - 02.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Political Science
Brigham Young University Idaho
Rexburg, IDHigh School Diploma -
Arlington High School
Lagrangeville, NY06-2012
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Basic Computer Skills
Accomplishments
Became an Eagle Scout in 2010
Served a Two year mission for my church.
Certification
Food Safety Certification in New York and Florida.
Timeline
Shift Manager
Checkers
03.2019 - 03.2020
Shift Manager
McDonald’s
08.2015 - 02.2019
Political Science
Brigham Young University Idaho
High School Diploma -
Arlington High School