ASA DIXON
Charlotte
Summary
System Administrator with strong focus on ensuring reliable, efficient operation of computer systems and networks. Demonstrates persistence in troubleshooting and resolving technical issues, while managing server configurations and performing system updates. Utilizes direct approach to maintain hardware and software components, ensuring optimal performance and security.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Systems Administrator
US Marine Corps
10.2017 - 10.2023
- As a Systems Administrator within the Marine Corps I was responsible for various task to maintain connectivity in various environments.
- Deployed and administrated virtual networks with tools including VMware and vSphere
- Managed Windows server environments and technologies for 50 - 75 onsite users
- Managed users accounts through Active Directory
- Deployed and administrated virtual networks with tools including VMware and Vsphere
Systems Administrator
Diamonds Direct
07.2021 - Current
- I assist users with a multitude of issues on the phone or in person.
- Reduced the flow of user request by 20% by creating documentation of common issues.
- Manages and maintains IT hardware, software, and network within a business setting.
- Troubleshooting issues remotely, in person, or over the phone.
- Works with in a small team that manages 35+ stores locations through a ticketing system.
Education
Training -
Marine Corps Communication Electronics School
02.2018 - 06.2018
BA - COMPUTER SCIENCE
UNC Charlotte
08.2019 - 12.2023
Skills
- User management
- Office 365 Applications
- Hardware/Software
- Documentation
- Active Directory
- Networking
- PowerShell
- Customer Service
- Systems Monitoring
- Windows/ Mac OS
Timeline
Systems Administrator
Diamonds Direct
07.2021 - Current
BA - COMPUTER SCIENCE
UNC Charlotte
08.2019 - 12.2023
Training -
Marine Corps Communication Electronics School
02.2018 - 06.2018
Systems Administrator
US Marine Corps
10.2017 - 10.2023