Asa White
Prattville,AL
Summary
Dynamic Shift Manager at Wendy’s with a proven track record in enhancing customer satisfaction and optimizing team performance. Skilled in employee training and inventory control, I successfully implemented process improvements that reduced wait times and fostered a motivated workforce. Committed to maintaining safety compliance and delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Shift Manager
Wendy’s
Millbrook
04.2025 - Current
- Supervised team members to ensure compliance with food safety and sanitation standards.
- Trained new staff on operational procedures and customer service best practices.
- Managed inventory levels, facilitating efficient supply chain operations.
- Executed daily scheduling, optimizing workforce utilization and productivity.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Implemented process improvements that streamlined kitchen operations and reduced wait times.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coordinated with management to uphold brand standards and drive team engagement efforts.
- Monitored sales performance metrics, identifying trends for strategic planning initiatives.
Shift Leader
Dunkin' Donuts Franchising
Prattville, AL
02.2022 - 04.2025
- Supervised daily operations, ensuring smooth workflow and adherence to company standards.
- Monitored inventory levels, placing orders to maintain stock availability and minimize shortages.
- Implemented best practices for food safety and cleanliness in compliance with health regulations.
- Coordinated staff schedules to optimize coverage during peak hours and reduce labor costs.
- Conducted regular performance evaluations, providing feedback to improve individual team member skills.
- Developed training materials for onboarding, streamlining the integration of new hires into the team.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Associate of Science - Social Psychology
Walden University
Minneapolis, MN05.2026
Skills
- Cash handling
- Customer service focus
- Employee training
- Accurate money handling
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Staff training and onboarding
- Interpersonal skills
- Inventory control
- Payment processing
- Documentation and reporting
- Safety compliance
- Schedule management
- Flexible schedule
Timeline
Shift Manager
Wendy’s
04.2025 - Current
Shift Leader
Dunkin' Donuts Franchising
02.2022 - 04.2025
Associate of Science - Social Psychology
Walden University