Asad Butt
Brooklyn,NY
Summary
Dynamic retail professional with extensive experience at T-Mobile, excelling in sales strategy development and staff training. Proven track record of enhancing customer engagement and streamlining operations, resulting in increased sales and improved team performance. Skilled in operations management and fostering a collaborative work environment.
Overview
9
9
years of professional experience
Work History
Retail Associate Manager (HV)
T-Mobile
Brooklyn, NY
04.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
Key Holder
T-Mobile
Brooklyn, NY
11.2019 - 04.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Mobile Expert
T-Mobile
Brooklyn, NY
11.2015 - 04.2024
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Skills
- Register preparation
- Store operations
- Staff training and development
- Delegation and supervision
- Operations management
- Sales strategy development
- Sales coaching
- Customer engagement
- Employee scheduling
- Retail operations
- Staff development
Languages
Punjabi
Full Professional
Urdu
Full Professional
Timeline
Retail Associate Manager (HV)
T-Mobile
04.2024 - Current
Key Holder
T-Mobile
11.2019 - 04.2024
Mobile Expert
T-Mobile
11.2015 - 04.2024