Asad Mirza
Vista,USA
Summary
A strong willed college alumni currently a Manager on duty for the Westin/Sheraton Carlsbad resort and Spa. I’m in the process of networking and developing relationships day by day to prosper self-sufficiently. I strive to manage and organize large organizations or businesses with my visions of leadership. I am a highly detail-oriented organized self-starter who works well independently and in collaboration to get the job done down to the satisfaction of the individual. Ambitious mindset to learn new skills and adapt to the environment, I would like to establish many connections and build lasting networks that will bolster my career to allow me opportunities to grow and thrive in the all of the business settings.
Cross-trained, multi-functioning professional with 5 years of experience in Hospitality landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager-Hospitality
Westin/Sheraton Carlsbad Resort and Spa by Marriott
01.2024 - Current
- Oversees front office operations Front Desk and Valet across a dual property layout and works with other departments to provide exemplary guest experiences, including recruiting and onboarding new employees
- I cover front desk check-ins, provide valet and shuttle assistance all while handling Managerial tasks such as Billing, Marriott Global Services, training of staff, managerial call-backs and guest recovery,and serves as floating manager-on-duty, MOD, to cover shift shortage, resolve billing disputes, issuing refunds, and prevens CC fraud.
- Utilizes the Galaxy lightspeed operating system and Synergy, I am also adept in FOSSE.
- I push for Marriott Bonvoy enrollments to foster new benefits for traveling guests.
- I champion all types of shifts on property and the checklists to ensure different tasks get complete and important ones do not fall through the cracks.
- Assists in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Collaborates with housekeeping and maintenance departments to ensure room availability and quality standards.
- Organizes weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Implements new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Enhances guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Oversees group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Drafts employee work schedules to fill coverage gaps.
- Boosts efficiency by monitoring employee performance closely and providing constructive feedback when necessary.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Improved office operations by automating client correspondence, record tracking and data communications.
Front Desk Guest Services Supervisor-Hospitality
TownePlace Suites by Marriott
06.2021 - 01.2024
- Front Desk Associate promoted up to supervisor after significantly helping with boosting hotel scores, revenue, reviews and customer satisfaction
- I was mentioned by name plenty of times on the reviews and established good relationships for returning guests traveling for business
- Protected guest identities and took reports for incidents that violated hotel guidelines, and interacted with authorities when I determined a guest violated State or local laws
- Processed check-ins, check-outs, basic guest room and pool/spa maintenance, assist guests with requests, booking single and group reservations and thus bolstering hotel revenue
- Utilized the FOSSE/MARSHA interface to manage all of these functions and the hotel itself to make sure it is in order and safe
- I also ensured new front desk agents received proper on job training
- Always shared information about our Marriott Bonvoy memberships and getting new sign-ups for their own benefits
- Worked with housekeeping to ensure rooms are cleaned in a timely fashion ahead of guest check in time, this includes making their cleaning boards for the day during the AM shift
- Placed breakfast and market item orders in timely fashion, made sure the hotel lobby and market is presentable as well
- I resolved billing disputes, issued refunds, and prevented CC fraud
- Worked PM shifts, I had been entrusted to run and monitor the whole hotel by myself for most of the shift, exemplifying managerial qualities.
- In hospitality, I had grown accustomed and strict on identifying hotel hazards such as homeless and drugged out people and taking appropriate action
- Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
Quality Control for Dunkin' Donuts
New Vista Burton Foods Baking
11.2020 - 06.2021
- Company Overview: Burton Foods Vista had partnered with over 26 store locations (and expanding) to make Dunkin' Donuts
- I had been doing all aspects of the job to make sure the donuts are presentable and edible for consumers when they buy the donuts the following day
- It takes a lot of teamwork and efficient work flow to get this all done in a timely manner before the donuts are put on carts and shipped in trucks overnight to the destined locations
- Burton Foods Vista had partnered with over 26 store locations (and expanding) to make Dunkin' Donuts
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales and Marketing Intern
Interpreters Unlimited
12.2019 - 03.2020
- Worked on contract Bids to determine clients to provide Interpretation, Translation and American Sign Language Services (ASL) to bridge the language barrier
- Came up with marketing strategies to promote new Interpreter Marketplace App and the company’s translation/interpretation/translation services to expand our audience
- Helped the VP and CEO of the company with miscellaneous tasks on the business
- Analyzed sales data, identifying trends and areas for improvement within the company''s marketing strategy.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Assisted in the planning and execution of promotional events, resulting in increased brand awareness.
Front Desk Sales Associate
Massage Envy
06.2019 - 11.2019
- Productive individual who booked massages, stretches, or facials and sells memberships to new clients, worked with the Estheticians and Massage Therapists to best cater to the clients’ needs
- Answered phone calls and provides excellent customer service, in turn boosting Yelp reviews
- Took care of facility and kept all electronics and equipment secure
- I was one of the top in selling ME memberships
Valet/Customer Service
L&M Dealer Solutions at Toyota/Lexus
01.2019 - 05.2019
- Valeted customer’s cars to and from service lots and securely to designated service bays
- Checked in cars and took pictures to keep tabs on the car’s condition to customer’s expectations
- Picked up tag numbers and provided excellent customer service around the Lexus Dealership and Toyota Parts and Service
Grocery Clerk
Sprouts Farmers Market
07.2017 - 01.2019
- Stocked all Grocery Inventory with a focus on making the department faced up and looked presentable to the other customers and staff in the store
- I filled water and aided in customer service
- Offered product samples, answered questions and assisted customers to find items
- Rotated items and made sure expired items were scrapped, as well as lifted and moved items up to 50 lbs
- Assisted customers with delivering groceries to their vehicles
Education
Bachelor of Science - Business Administration: Management
California State University San Marcos
San Marcos, CA01.2021
Associate of Science - Business Transfer
Miracosta College
San Elijo, CA01.2018
Associate of Science - Health Services Administration
University of Central Florida
Orlando, FL01.2017
Associate of Science - Business Transfer
Valencia College
Orlando, FL01.2016
Dual Enrollment -
Eastern Florida State College
Titusville, FL01.2015
Skills
- Microsoft Office
- Microsoft Excel
- Salesforce
- Galaxy LightSpeed interface
- Synergy Interface
- FOSSE/MARSHA interfaces
- Staff training and development
- Customer-focused
- Cash handling accuracy
- Interpersonal communication
- Operations management
- Time management
- Inventory oversight
- Multitasking
- Sales
- Marketing
- Retail
- Phone call etiquette
- Leadership
- Adaptability
- Critical thinking
- Attention to detail
- Goal setting
- Agendas
- CRM Customer Relationship Management
Certification
- Bachelors of Science in Business Administration: Management
- California State Certified to sell Life, Accident, and health insurance
- President’s/Dean’s List @ CSUSM, Miracosta College, and UCF
Statement Of Intent
A strong willed college alumni currently a Manager on duty for the Westin/Sheraton Carlsbad resort and Spa. I’m in the process of networking and developing relationships day by day to prosper self-sufficiently. I strive to manage and organize large organizations or businesses with my visions of leadership. I am a highly detail-oriented organized self-starter who works well independently and in collaboration to get the job done to the satisfaction of the individual. Ambitious mindset to learn new skills and adapt to the environment, I would like to establish many connections and build lasting networks that will bolster my career to allow me opportunities to grow and thrive in the all of the business settings.
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Assistant Front Office Manager-Hospitality
Westin/Sheraton Carlsbad Resort and Spa by Marriott
01.2024 - Current
Front Desk Guest Services Supervisor-Hospitality
TownePlace Suites by Marriott
06.2021 - 01.2024
Quality Control for Dunkin' Donuts
New Vista Burton Foods Baking
11.2020 - 06.2021
Sales and Marketing Intern
Interpreters Unlimited
12.2019 - 03.2020
Front Desk Sales Associate
Massage Envy
06.2019 - 11.2019
Valet/Customer Service
L&M Dealer Solutions at Toyota/Lexus
01.2019 - 05.2019
Grocery Clerk
Sprouts Farmers Market
07.2017 - 01.2019
Associate of Science - Business Transfer
Miracosta College
Associate of Science - Health Services Administration
University of Central Florida
Associate of Science - Business Transfer
Valencia College
Dual Enrollment -
Eastern Florida State College
Bachelor of Science - Business Administration: Management
California State University San Marcos
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