Asaf 0livas Estebane
North Las Vegas,NV
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Assistant Manager
Glenwood Hot Springs Pool
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
BILLING COORDINATOR (REMOTE)
Vertical Construction Corporation
01.2021 - Current
SECURITY
Resorts World Las Vegas- Ayu Dayclub/ Zouk Nightclub
01.2021 - Current
- Deliver excellent customer service by assisting patrons, answering questions, and ensuring a positive experience
- Monitor and control access points to the venue to prevent damage or unauthorized entry and exit
- Intervene in and de-escalate conflicts or altercations
- Respond to emergencies, such as medical incidents, altercations, or security breaches
- Maintain open and effective communication with security team, dayclub/ nightclub staff, and local law enforcement.
RECREATION DEPARTMENT SUPERVISOR
MGM Resorts International- New York New York Casino
01.2019 - 01.2021
- Implemented strategies to enhance the customer experience, including addressing customer complaints, resolving issues, and ensuring that guests were satisfied
- Supported staff with their specific needs, challenges, and goals in their respective departments (spa, pool, or gym).
LEAD LIFEGUARD
Glenwood Hot Springs Resort
01.2010 - 01.2019
- Provided leadership and direction to team members, setting clear goals and expectations
- Ensured that customers received the highest level of service, which lead to customer satisfaction, loyalty, and a positive experience.
Education
Psychology
Colorado Mountain College
Glenwood Springs High School
01.2013
Skills
- Microsoft 365
- Acrobat
- Billing and Payment Processing
- Customer Service
- Problem Resolution
- Crisis Management
- Communication and Collaboration
- Organization and Time Management Skills
- Leadership
- Bilingual in Spanish and English (Read/ Write)
Certification
- Diploma
- CPR/ AED
- Personal Trainer Certification
Yearsexperience
8 years
Timeline
BILLING COORDINATOR (REMOTE)
Vertical Construction Corporation
01.2021 - Current
SECURITY
Resorts World Las Vegas- Ayu Dayclub/ Zouk Nightclub
01.2021 - Current
RECREATION DEPARTMENT SUPERVISOR
MGM Resorts International- New York New York Casino
01.2019 - 01.2021
LEAD LIFEGUARD
Glenwood Hot Springs Resort
01.2010 - 01.2019
Glenwood Springs High School
- Diploma
- CPR/ AED
- Personal Trainer Certification
Assistant Manager
Glenwood Hot Springs Pool
Psychology
Colorado Mountain College
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