Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Concierge
Peace Of Mind Concierge
04.2022 - 09.2023
Assist leasing team with onsite community tours, acquiring
contact information for potential residents, property maintenance
requests/follow-ups, and move-in procedures.
Concierge interactions with residents including package deliveries,
answering phones, and management concerns.
Assist residents with security regulations, guest check in,
key programming, and lock out procedure.
Training of 6 new employees upon hire.
Sales Representative
Victoria's Secret & PINK
11.2019 - 10.2021
Lead accounting procedures for all closing shifts.
Cash handling and balancing of registers in between shifts.
Drove sales to meet corporate goals for seasonal shipments.
Orchestrated daily cleaning and organization of the sales floor
according to current industry fashion trends and availability.
Education
Associate of Science - Nursing
Houston Community College
Houston, TX
12.2023
High School Diploma -
Wisdom High School
Houston, TX
06.2020
Skills
Proficient in Microsoft Word, Microsoft PowerPoint, Outlook, and CRM PropertyManagement Software