Daniel Kajtor
West Haven
Summary
Dedicated property operations professional with over 10 years of experience supporting residential building management, daily operations, and resident relations within a high-rise environment. Proven leader known for reliability, professionalism, and sound judgment. Extensive background in vendor coordination, staff training, incident documentation, policy enforcement, and customer service excellence. Seeking to advance into a Property Manager role where operational knowledge, accountability, and long-term commitment contribute to the continued success of the community.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Lead Concierge
Park Tower Stamford Association
Stamford
04.2015 - Current
- Serve as senior front-line operations leader supporting the daily management of a high-rise residential property.
- Act as primary point of contact for residents, vendors, contractors, and management, ensuring professional communication and timely resolution of concerns.
- Coordinate contractor access, vendor scheduling, and service activity in support of building maintenance and operational efficiency.
- Maintain accurate records related to resident occupancy, deliveries, service requests, and building activity.
- Assist property management with enforcement of building rules, procedures, and community standards.
- Respond to and document building incidents including mechanical issues, leaks, safety hazards, and emergencies; escalate matters appropriately to engineering and management.
- Support move-ins, move-outs, and large deliveries to ensure organized execution and minimal disruption to residents.
- Supervise front desk and lobby operations, ensuring consistency, professionalism, and adherence to established procedures.
- Train, mentor, and cross-train concierge staff to maintain high service standards and operational continuity.
- Collaborate closely with engineering staff and management to identify operational issues and support timely resolution.
- Demonstrate strong conflict-resolution skills through calm communication, active listening, and solution-oriented responses.
- Contribute to the development and implementation of internal procedures, service standards, and operational improvements.
Security Officer
Universal Protection Security Services
New York
02.2015 - 05.2015
- Provided building security and access control services in accordance with established post orders and safety protocols.
- Conducted routine patrols and documented incidents, ensuring compliance with site procedures and reporting requirements.
- Maintained professional interaction with tenants, visitors, and staff while supporting a safe and orderly environment.
Education
Diploma - HVACR
Platt Technical Vocational High School
Milford, CT 08.2007 - 06.2011
Some College (No Degree) - General Studies
Gateway Community College
New Haven, CTSkills
- Property Operations & Building Support
- Resident Relations & Communication
- Vendor & Contractor Coordination
- Staff Training & Leadership
- Conflict Resolution & De-escalation
- Incident Reporting & Documentation
- Policy Enforcement & Compliance
- Move-In / Move-Out Coordination
- Emergency Response Procedures
- Access Control & Building Safety
- Administrative & Record Management
- Microsoft Office (Word, Excel, Outlook)
References
References available upon request.
Timeline
Lead Concierge
Park Tower Stamford Association
04.2015 - Current
Security Officer
Universal Protection Security Services
02.2015 - 05.2015
Diploma - HVACR
Platt Technical Vocational High School
08.2007 - 06.2011
Some College (No Degree) - General Studies
Gateway Community College