Michael Floyd
Washington,DC
Summary
Experienced Lead Concierge with 8+ years in guest relations, front desk operations, and access control. Skilled in vendor coordination, resident support, visitor management, and problem solving to keep daily operations running smoothly.
Overview
10
10
years of professional experience
Work History
Lead Concierge
Classic Concierge
Arlington, VA
03.2021 - Current
- Managed luxury guest arrivals and departures for Classic Concierge clients.
- Supervised front desk service standards and daily concierge coverage.
- Communicated with vendors to arrange deliveries, appointments, and special requests.
- Maintained visitor logs, access records, and property information.
- Supported events, building communications, and personalized resident assistance.
Front Desk Agent
Buzzuto Group
04.2019 - 02.2021
- Answered telephones and greeted visitors to provide assistance, address inquiries, and direct to appropriate resources.
- Input guest information into the computer system accurately and securely.
- Verified access credentials and enforced community entry procedures.
- Resolved resident concerns through clear communication and attentive follow-up.
- Maintained lobby appearance and organized front desk materials and records.
- Supported leasing office with tours, application packets, and resident documents.
- Coordinated maintenance requests with on-site teams and service vendors to facilitate timely resolution of issues.
- Logged packages, deliveries, and resident notices to ensure efficient tracking and communication.
Front Desk Receptionist
Palmer Staffing Group
Washington , DC
06.2016 - 02.2019
- Recommended top dining and entertainment options for guests in the DMV area, enhancing guest satisfaction
- Directed service requests to maintenance and followed up on callbacks, which facilitated timely resolution
- Maintained accurate key control logs and managed online systems for resident access to public and private areas, enhancing security
- Communicated with team members to establish clear expectations and ensure smooth operations
- Acted as public relations representative for residence, strengthening community relations
- Performed various duties inside company software (One-site, Yardi, Building Link), while improving workflow efficiency
- Coordinated logistics and materials for board meetings and staff events, ensuring successful execution
Education
Associate of Arts - Business Administration
Strayer University
Washington D.C05-2016
Skills
- Property management systems
- Access control
- Visitor management
- Vendor coordination
- Front desk operations
- Guest relations
- Resident services
- Event coordination
- Problem resolution
- Detail orientation
Timeline
Lead Concierge
Classic Concierge
03.2021 - Current
Front Desk Agent
Buzzuto Group
04.2019 - 02.2021
Front Desk Receptionist
Palmer Staffing Group
06.2016 - 02.2019
Associate of Arts - Business Administration
Strayer University