William Martin
Winston-Salem,NC
Summary
Resourceful Front Desk Concierge experienced in enhancing guest experiences through exceptional customer service and effective problem-solving. Achieved high levels of guest satisfaction by efficiently managing requests and resolving issues with diplomacy. Committed to fostering strong relationships with team members, contributing to overall operational success.
Overview
22
22
years of professional experience
Work History
Front Desk Concierge
Courtyard by Marriot
Winston-Salem, NC
11.2003 - 02.2026
- Greeted Courtyard by Marriott guests with professional front desk hospitality.
- Processed check-in and check-out using Marriott property systems.
- Resolved room concerns and service issues at the concierge desk.
- Answered guest calls and routed requests to proper hotel departments.
- Verified reservations and updated guest information for accurate arrivals.
- Resolved guest complaints by providing timely customer service solutions.
- Resolved customer complaints in an efficient and timely manner.
- Developed strong relationships with clients through effective communication skills.
- Responded promptly to emergency situations in order to maintain a safe environment for guests.
Education
West Forsyth High School
Clemmons, NCSkills
- Check-in processing
- Front desk operations
- Reservation management
- Property management systems
- Room assignment
- Guest services
- Complaint management
- Guest account reconciliation
- Effective communication
- Problem solving
- Customer relations
Timeline
Front Desk Concierge
Courtyard by Marriot
11.2003 - 02.2026
West Forsyth High School