Hi, I’m
Nickson Romelus
Boston,MA
Summary
Dynamic leader and hospitality expert with a proven track record at Mediate Management Company, adept in guest relations and property management. Excelled in elevating guest experiences through exceptional communication and problem-solving skills, significantly enhancing satisfaction and efficiency. Skilled in event planning and team collaboration, consistently exceeding expectations without exceeding a numerical percentage in achievements. Experienced with guest relations, ensuring high standards of service and satisfaction. Utilizes strong organizational skills to manage daily operations smoothly. Knowledge of luxury hospitality practices and proven ability to lead and motivate teams effectively.
Overview
2
years of professional experience
1
Certification
Work History
Mediate Management Company
Lead Concierge
06.2024 - Current
Job overview
- Streamlined the concierge process for improved efficiency, resulting in increased guest satisfaction ratings.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Maintained a high level of professionalism and discretion when dealing with guests.
- Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at the property.
Barkan Management Co
Concierge/Front Desk
01.2023 - 05.2024
Job overview
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Created welcoming and comfortable environment for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Assisted guests with variety of services and local attraction information.
- Greeted guests upon arrival by providing warm welcome.
Education
Penn Foster Career School, Scranton, PA
High School Diploma
05-2022
Skills
- Exceptional communication
- Property management
- Guest relations
- Task delegation
- Fluent in multiple languages
- Strong leadership
- Strong work ethic
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Event planning experience
- Excellent multitasking
- Hospitality
- Team collaboration
- Decision-making
- Verbal and written communication
- Effective problem solving
- Guest experiences
- Relationship building
- Training and mentoring
- Hospitality service expertise
- Accurate record keeping
- Conflict resolution
- Team supervision
- Emergency response
- Cultural awareness
- Community relations
- Information management
- Project oversight
Certification
Leading Team: Developing as a leader
University of Illinois
Urbana-Champaign | June 2024
Leading Teams: Building Effective Team Cultures
University of Illinois
Urbana-Champaign | Mar 2024
Managing the Organization
University of Illinois
Urbana-Champaign | May 2024
Languages
English
Spanish
Timeline
Lead Concierge
Mediate Management Company
06.2024 - Current
Concierge/Front Desk
Barkan Management Co
01.2023 - 05.2024
Leading Team: Developing as a leader
University of Illinois
Urbana-Champaign | June 2024
Leading Teams: Building Effective Team Cultures
University of Illinois
Urbana-Champaign | Mar 2024
Managing the Organization
University of Illinois
Urbana-Champaign | May 2024
Penn Foster Career School
High School Diploma
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