- I like working with my hands and fixing things
- Cooking and experimenting with recipes
- Gardening
- Auto Repair/Restoration
- Artificial Intelligence (AI) and Machine Learning
- I enjoy being around friends and family gatherings
- Outdoor Recreation
- Adventure Travel
- Camping
Joshua Barreth
Bakersfield,CA
Summary
Results-driven Lead Concierge known for fostering positive relationships and resolving guest complaints efficiently. Committed to maintaining high service standards and optimizing resources to enhance overall guest experiences. Successfully trained staff to enhance service standards, resulting in improved guest satisfaction and seamless operations across departments, skilled in team collaboration and customer service.
Overview
10
10
years of professional experience
Work History
Lead Concierge
Solstice at Bakersfield
07.2016 - Current
- Oversaw daily concierge operations, ensuring exceptional guest experiences and satisfaction.
- Trained and mentored staff on customer service standards and best practices.
- Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Resolved guest complaints swiftly, fostering positive relationships and enhancing overall satisfaction ratings.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Participated in ongoing training programs designed to improve hospitality skills and maintain up-to-date knowledge of industry trends and best practices.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed inventory of concierge supplies, optimizing resources while minimizing costs associated with operations.
- Coordinated transportation, dining reservations, and event planning for residents and guests.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
Education
High School Diploma -
Stockdale High School
BakersfieldSkills
- Exceptional communication
- Guest relations
- Interpersonal relations
- Technology proficiency
- Strong work ethic
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent & Clear communication
- Flexibility
- Office administration
- Event planning experience
- Excellent multitasking and organization
- Hospitality
- Team collaboration
- Verbal and written communication
- Decision-making
- Cash handling
- Relationship building
- Housekeeping
- Effective problem solving
- Accurate record keeping
- Guest accommodations
- Client confidentiality
- Telephone etiquette
- Goal setting
- Self motivation
- Task prioritization
- Team building
- Strong leadership
- Cultural awareness
- Emergency response
- Bookkeeping
- Marketing
- Management interaction
- Front desk support
- Dining reservations
- Teamwork
- Outstanding customer service
Accomplishments
I have accomplished a lot in my 9 + years in senior living, by working closely with my management team i now have knowledge and training in almost every department making me versatile and functional, allowing the operation of our community to go smooth and efficiently.
Interests
Timeline
Lead Concierge
Solstice at Bakersfield
07.2016 - Current
High School Diploma -
Stockdale High School