Faisal Shah
Jersey City,NJ
Summary
Experienced Lead Concierge with 6+ years in luxury residential high-rise buildings in Jersey City. Expert in resident relations, front desk operations, package management, and building access control. Known for delivering exceptional resident experiences while maintaining five-star service standards and resolving concerns efficiently.
Overview
7
7
years of professional experience
Work History
Lead Concierge
88 Regent at Liberty Harbor
Jersey City, NJ
06.2022 - Current
- Supervise concierge operations for a luxury residential high-rise building and maintain lobby standards
- Lead and train a team of 10 concierge staff members ensuring high service performance
- Manage resident requests, guest access, and high-volume package deliveries daily
- Resolve escalated resident concerns and coordinate with property management and vendors
- Maintain secure building access control and professional front desk operations
Senior Concierge
Grand Street Property Management
Jersey City, NJ
11.2021 - 05.2022
- Provided front desk and concierge services for residential building residents
- Assisted with deliveries, resident service requests, and visitor access control
- Worked closely with property management and maintenance teams
Front Desk Associate
The Grand Oberoi
Kolkata, India
01.2019 - 01.2021
- Provided hotel front desk service including guest check-in, reservations, and information
- Handled guest requests and coordinated with housekeeping and management for service quality
- Maintained hospitality standards and ensured positive guest experiences
Education
Bachelor of Commerce - Accounting
The Bhawanipur Education Society College
Kolkata, India01-2019
Skills
Oversaw resident relations to foster a positive community environment Developed strategies to address resident feedback and improve service delivery Championed initiatives that strengthened resident engagement and satisfaction
Oversaw front desk operations to optimize guest satisfaction and streamline processes Coordinated with team members to address guest inquiries and resolve issues promptly Implemented best practices for front desk management to improve service delivery
Oversaw daily operations of concierge services to elevate guest satisfaction Developed and implemented service protocols to streamline guest interactions Cultivated relationships with local vendors to expand service offerings and enhance guest experiences
Managed day-to-day operations of luxury residential building, focusing on maintenance and service excellence
Managed front desk activities to ensure efficient guest check-in and check-out processes
Oversaw package and delivery operations to optimize efficiency and service quality Led initiatives to streamline logistics processes and enhance customer satisfaction Collaborated with cross-functional teams to improve delivery timelines and reduce costs
Established protocols for building access control to safeguard premises
Managed vendor relationships to ensure timely delivery of products and services
Implemented strategies to achieve customer service excellence and resolve inquiries effectively
Mediated disputes among team members to foster a harmonious work environment
Provided comprehensive support to residents, ensuring their needs and concerns were addressed promptly
Led training initiatives to develop staff skills and improve team dynamics Oversaw team operations to ensure alignment with organizational objectives Cultivated a culture of continuous improvement within the team
Enabled effective communication across diverse linguistic backgrounds, including English, Hindi, Urdu, and Punjabi, to support team objectives
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
Punjabi
Full Professional
Timeline
Lead Concierge
88 Regent at Liberty Harbor
06.2022 - Current
Senior Concierge
Grand Street Property Management
11.2021 - 05.2022
Front Desk Associate
The Grand Oberoi
01.2019 - 01.2021
Bachelor of Commerce - Accounting
The Bhawanipur Education Society College