Asana Zanganeh
Martinsburg,WV
Summary
Dedicated medical front desk professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Front Office/Receptionist
Otolaryngology Associates
10.2015 - 07.2019
- Preparing medical records for doctors, Payment plans for advance hearing aid patients
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Assistant Manager
Famous Footwear
05.2012 - 10.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Sales Expert
JC Penney
07.2006 - 03.2014
- Actively listened to customers'' needs which resulted in tailored recommendations that suited their preferences ultimately increasing overall satisfaction.
- Maintained a clean and organized store environment, ensuring an enjoyable shopping experience for customers.
- Collaborated with team members to achieve monthly sales goals and maintain store standards.
- Identified upsell opportunities, suggesting additional products or services that would complement the customer''s purchase decision.
- Assisted in inventory management, conducting regular audits to ensure accurate stock levels for optimal sales performance.
- Demonstrated strong time management skills by multitasking effectively, serving multiple customers simultaneously while maintaining a high level of service.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Mountain View High School
Centreville, VA02.2007
Skills
- Problem-solving skills
- Time Management
- Building Relationships
- Professional Demeanor
- Organization skills
- Customer Service
- Inventory Control
- Medical Terminology
- Patient Scheduling
- Electronic Medical Records
- Patient Relations
- Medical Records Management
Languages
Persian
Native or Bilingual
Timeline
Front Office/Receptionist
Otolaryngology Associates
10.2015 - 07.2019
Assistant Manager
Famous Footwear
05.2012 - 10.2015
Sales Expert
JC Penney
07.2006 - 03.2014
High School Diploma -
Mountain View High School
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