Jasmine pratt
Raleigh,NC
Summary
Customer service and front office professional with a background in inbound calls, appointment scheduling, insurance verification, and accurate CRM documentation. Known for clear communication, active listening, and handling patient and account questions with professionalism, confidentiality, and attention to detail.
Overview
10
10
years of professional experience
Work History
Front Office Receptionist
Raleigh endocrine associates
Raleigh, North Carolina
07.2026 - Current
- Greeted patients at Raleigh endocrine clinic and managed front desk reception.
- Answered incoming calls, routing questions to clinical staff to ensure timely patient assistance.
- Responded to incoming office phone calls to assist patients. and emails to schedule appointments, answer questions and document information.
- Scheduled appointments for endocrinology visits and follow-up care.
- Verified insurance details and collected patient demographics accurately.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Maintained front office cleanliness and organized supplies, contributing to a welcoming environment for patients.
- Ensured that front desk area was well organized at all times.
- Maintained HIPAA-compliant confidentiality throughout daily office interactions.
customer service rep.
alorica
Greensboro, NC
12.2025 - 05.2026
- Handled inbound customer calls for Alorica support lines, addressing inquiries and providing solutions.
- Resolved billing questions using CRM data and account records.
- Processed service requests and maintained accurate customer profiles to ensure effective service delivery.
- Documented details of customer calls in ticketing systems. in ticketing systems.
Front Desk Representative/Optician
The Eye Doctors
Manhattan, KS
08.2023 - 01.2025
- Coordinated appointment scheduling to optimize daily workflow and enhance patient experience. Responded to patient inquiries, providing information on services, insurance, and billing while upholding high standards of customer service. Updated patient records with confidentiality and precision, ensuring compliance with healthcare regulations.
- Greeted patients at The Eye Doctors front desk and managed check-in.
- Scheduled eye exams and follow-up appointments using office calendar systems.
- Verified insurance details and collected patient intake information.
Supply Tech
US Army
Fort Riley, KS
06.2019 - 04.2023
- Managed inventory levels for military supplies, optimizing stock levels and ensuring timely replenishment to support operational readiness. Conducted audits and inspections of supply storage areas, identifying discrepancies and implementing corrective actions to ensure regulatory compliance. Utilized logistics software to track and document inventory movements, enhancing accuracy and accountability in supply chain operations. Trained and guided personnel on supply management procedures, promoting efficiency and adherence to best practices.
- Managed supply requests for Army units using GCSS-Army and hand receipts.
- Received, inspected, and stored incoming materiel in accordance with Army procedures.
- Issued parts, tools, and equipment to support daily unit operations.
Cashier
Walmart
Fayetteville, NC
11.2018 - 05.2019
- Processed customer transactions efficiently, ensuring seamless checkout and high customer satisfaction. Managed cash, credit, and debit transactions, ensuring accuracy in financial reporting through end-of-shift cash drawer balancing. Collaborated with team members to manage high customer volumes during peak hours, enhancing workflow and team cohesion.
- Processed Walmart customer purchases at checkout lanes with accurate item scanning.
- Handled cash, card, and mobile payments using Walmart register systems.
- Greeted customers and provided friendly assistance during checkout.
Customer Service Representative
Sykes
Fayetteville, NC
05.2017 - 10.2018
- Resolved customer inquiries across phone, email, and chat, enhancing customer satisfaction and loyalty. Provided tailored solutions for account management, product information, and service options to meet individual customer needs. Documented customer interactions in CRM system for future reference and analysis.
- Resolved customer inquiries through phone, chat, and email support for Sykes clients.
- Documented account details and case notes in CRM systems.
- Verified customer information using Sykes compliance and security procedures.
Education
High School Diploma -
Westover High School
Fayetteville, NC01-2017
Associate of Science - Medical Assisting
ECPI University
Raleigh, NC11-2026
Skills
- Multitasking
- Attention to detail
- Scheduling and coordination
- CRM documentation
- Email and chat support
- Inbound & outbound calls
- Communication
- Conflict Resolution
- Time Management
- Active Listening
- Attention to Detail
- Typing
- Microsoft Word
- Remote Work Tools
- Problem Solving
- Technical Proficiency
- Analytical Skills
- Customer Service Orientation
- Appointment scheduling
- Insurance verification
- Patient registration
- HIPAA compliance
- Customer service
- Front office operations
- Call routing
- Problem solving
- Time management
- Conflict resolution
- Hospitality services
- Problem-solving skills
- Telephone skills
- Spreadsheet tracking
- Guest relations
- Front office management
Personal Information
Title: customer service rep. | Front Desk Representative/Optician | Supply Tech | Cashier | Customer Service Representative
Timeline
Front Office Receptionist
Raleigh endocrine associates
07.2026 - Current
customer service rep.
alorica
12.2025 - 05.2026
Front Desk Representative/Optician
The Eye Doctors
08.2023 - 01.2025
Supply Tech
US Army
06.2019 - 04.2023
Cashier
Walmart
11.2018 - 05.2019
Customer Service Representative
Sykes
05.2017 - 10.2018
High School Diploma -
Westover High School
Associate of Science - Medical Assisting
ECPI University