Kenia Valdez
Dinuba,USA
Summary
Dynamic and professional employee with expertise in customer service and sales optimization. Proven track record in team leadership and efficient task delegation, enhancing productivity. Bilingual in Spanish and English, skilled in relationship building and upselling, leading to significant sales increases. Strong time management and POS system proficiency, ensuring smooth operations and exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Front Office Receptionist
Western Dental & Orthodontics
09.2024 - Current
- Efficiently managed multi-line phone system, directing calls to appropriate departments.
- Greeted patients and provided assistance, ensuring a professional atmosphere.
- Scheduled appointments using electronic calendar systems to optimize office workflow.
- Maintained accurate records of correspondence for effective tracking.
- Handled confidential information with discretion, adhering to privacy regulations.
- Processed payments efficiently using company billing software.
- Resolved customer issues promptly to enhance service quality.
- Communicated with insurance companies to obtain necessary billing details.
Barista
Starbucks
Reedley, California
10.2023 - 09.2024
- Maintained clean, organized workspace to enhance productivity and safety.
- Promoted welcoming atmosphere by greeting customers and addressing needs promptly.
- Fostered positive team environment through effective communication and collaboration.
- Balanced front-of-house tasks and back-of-house responsibilities during peak periods.
- Provided quick, efficient service to control lines and manage crowds.
- Operated espresso machines, blenders, and commercial coffee brewers to ensure quality beverages.
- Created personalized beverages based on customer requests, boosting sales performance.
- Managed registration process efficiently while delivering outstanding customer service to attendees.
Shift Leader
Dutch Bros
Selma, California
02.2021 - 08.2023
- Trained new employees and delegated daily tasks to enhance team efficiency.
- Maintained clean and safe work environment, ensuring adherence to safety protocols.
- Processed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records to minimize discrepancies.
- Enforced company policies and regulations among employees to uphold standards.
- Resolved conflicts between employees to foster a positive work environment.
- Boosted sales through effective upselling techniques and extensive product knowledge.
- Scheduled staff shifts to ensure adequate coverage and optimize workflows.
Education
High School Diploma -
Dinuba High School
Dinuba, CA05.2022
Skills
- Cleanliness
- Adaptive and creative
- Safe Food Handling
- Up-selling
- Relationship Building
- Bilingual in Spanish
- Friendly and outgoing
- Cash Handling
- Exceptional customer service
- Cash Register Operation
- POS Systems
- Retail Management
- Time Management
- Flexible Schedule
- Team Player
- Multitasking
- Telephone skills
- Clerical support
- Scheduling
Timeline
Front Office Receptionist
Western Dental & Orthodontics
09.2024 - Current
Barista
Starbucks
10.2023 - 09.2024
Shift Leader
Dutch Bros
02.2021 - 08.2023
High School Diploma -
Dinuba High School