Carolina Gomez
Pico Rivera,CA
Summary
Detail-oriented professional with strong customer service skills and proven ability to coordinate appointments efficiently. Committed to enhancing client satisfaction and fostering positive relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Income Tax Services
01.2025 - Current
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized filing system for client records, enhancing retrieval efficiency.
- Coordinated communication between clients and tax professionals, facilitating workflow efficiency.
- Oversaw inventory management of office supplies, ensuring adequate stock levels were maintained.
- Developed and maintained positive relationships with clients, fostering repeat business through excellent service.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Special Needs Dental Assistant Intern
Miguel Zamora's RDH Services
01.2024 - Current
- Assisted dental hygienist in patient preparation and chairside support.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared dental rooms and materials.
- Managed sterilization of instruments and maintained cleanliness of treatment areas.
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Built trusting relationships with patients through empathetic listening, clear communication, and genuine care for their wellbeing.
- Performed general chair-side duties for general dentistry
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Assisted with dental X-rays, ensuring accurate diagnostics for treatment planning.
- Played key role in maintaining OSHA and CDC compliance within dental practice.
- Assisted dentists by passing instruments, suctioning intraoral fluids, and spraying water.
- Designed dental report card to explain patient dental health status and treatment plans.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Restaurant Server
Frantone's Pizza and Spaghetti Villa
04.2020 - 11.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, delivering timely food and beverage orders.
- Collaborated with kitchen staff to ensure accuracy of menu items and special requests.
- Trained new server staff on restaurant protocols and customer service standards.
- Processed payments swiftly, handling cash and credit transactions with precision.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Assisted in inventory management by monitoring stock levels and placing supply orders as needed.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Autism Tutor
Self Employed
03.2020 - 06.2022
- Monitored student progress, documenting behavioral changes and educational outcomes.
- Provided one-on-one support to enhance social skills and emotional regulation.
- Developed and maintained positive relationships with students, fostering trust and engagement.
- Improved students'' emotional regulation by providing personalized coping strategies and behavior modification techniques.
- Maintained clean, safe and organized work environment to facilitate therapeutic treatment.
- Assisted children with daily living skills such as toileting, dressing, and feeding for increased independence.
- Promoted social skill development through group therapy sessions and structured play activities.
Education
Dental Hygiene
Cerritos College
Norwalk, California, CASkills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Problem-solving skills
- Time management
- Cash handling
- Building relationships
- Fluent in English and Spanish
- Data entry
- Call forwarding
- Dental radiography
- Equipment sterilization
- Treatment room setup
- Infection control proficiency
- Chair-side support
- Customer service
- Order taking
- Safe food handling
- Alcohol service
- Server etiquette
- Buffet setup and takedown
- Food running
- Table bussing
- Peer mentoring
- Social skills training
- Emotional regulation support
- Motor skills support
- Autism support
Certification
- Certified Food Handler - 2020 to 2025 and 2025 to 2030
- Licensed Dental Radiologist - March 2025 to March 2027
Languages
Spanish
Native or Bilingual
Timeline
Front Office Receptionist
Income Tax Services
01.2025 - Current
Special Needs Dental Assistant Intern
Miguel Zamora's RDH Services
01.2024 - Current
Restaurant Server
Frantone's Pizza and Spaghetti Villa
04.2020 - 11.2025
Autism Tutor
Self Employed
03.2020 - 06.2022
Dental Hygiene
Cerritos College