KATHLEEN CALDERON
Pico Rivera,CA
Summary
Enthusiastic, detail-oriented individual with 7+ years of experience in customer service and retail operations. Recognized for ability to communicate with customers and providing exemplary customer service. Able to quickly learn new concepts/skills.
Overview
11
11
years of professional experience
Work History
Receptionist
Daisys Income Tax Services
01.2023 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Respite worker
Cordova Consulting
07.2017 - Current
- Assist client in everyday tasks
- Planned engaging recreational, developmental and entertainment activities.
- Prepared nutritious meals, cleaned house, laundered clothing and completed shopping tasks.
Assistant Manager
Fashion Q
12.2013 - 02.2019
- Responsible for ticketing, sorting, and theft censoring new shipments daily
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Traveled with company selected visual team throughout Southern California to transform the appearance of other stores
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06-2013
Skills
- Bilingual (English/Spanish)
- Customer/Client relations
- Communication etiquette
- Time management
- Multi-tasking
- Problem solving
- Telephone skills
- Scheduling appointments
- Stock Management
- Meticulous and organized
References
Available upon request
Timeline
Receptionist
Daisys Income Tax Services
01.2023 - Current
Respite worker
Cordova Consulting
07.2017 - Current
Assistant Manager
Fashion Q
12.2013 - 02.2019
High School Diploma -
El Rancho High School
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